why can't I view my bill before you take it out of my account?

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  • Updated 2 years ago

Look, all you employees supposedly answering (not) questions from all your dissatisfied customers, who, by the way,  pay your salary... You are most definitely ripping us off!  The fact that you arbitrarily take your payments from our living expense accounts before we can even see the bill is completely underhanded and most likely illegal, no matter the contract!  We, as your customer base have a legal right to at least be able to prepare for whatever amount you are deducting, especially in the case of each month's charges changing depending on use. 

Have you ever heard of the term "DUE DATE"  usually a 10 to 30 day grace period, so people who are on a fixed income don't get charge with extra overdraft fees from their bank accounts or credit cards?  Some of us live in remote areas and our very survival depends on the internet as our only resource to the outside world and it's to us!

Photo of Kdralph


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Posted 2 years ago

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Photo of Stephen Rice

Stephen Rice, Champion

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My bill is always $60.99 every month and is automatically paid on the same day of the month.

Is Viasat charging you a different price every month?
Photo of VeteranSatUser


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My bill is fixed too. Residential accounts are not charged by usage either. Are we talking about a commercial account here?
Photo of Bradley


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Maybe purchasing some data?

I do agree with op that the invoice should be generated a few days before it’s due. Doesn’t change the amount of my bill, but I’m pretty sure it’s generated (invoice) and drafted at the same time.
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Stephen Rice, Champion

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Original poster said they are on a fixed income.  This probably means they can't afford to purchase extra gigabytes of priority data.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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My bill is always the exact same amount each month. The only reason your bill is changing each month is because you are changing your plans or are buying extra data on residential accounts.