Why can't I see images or video on Facebook?

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I'm having issues, over maybe the last 10 days to two weeks, with images not loading on Facebook. Sometimes the first one or two images will load, but not the rest in the news feed. Other times no images will load at all. I have tried clearing the cache, updating video drivers, switching browsers, etc. but the problem persists. Also, just starting today, a new issue has cropped up with videos not playing on facebook. I have plenty of data left in my plan, so it's not over limit. The problem occurs at different times of the day. It's also occurring on two machines with two different modems. Neither of the modems are new. It's only with Facebook - other web sites are fine. This makes me think that it's an issue with Exede and the Facebook server. I see from online forums that others are experiencing this issue as well. Exede, please resolve this issue!
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SJ

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Posted 4 years ago

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Old Labs (VS1-329-L12FZ)

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Join the chorus of those experiencing this issue recently  by sending an email to exedelistens@viasat.com (see https://community.exede.com/exede/topics/why-am-i-havving-problems-with-getting-pictures-and-videos-...). Include your account and contact information but do not post it here since this is a public forum, and ViaSat can't correlate your account here with your actual Exede account since this forum is powered by a third party.

Apparently not all are experiencing this problem (I'm not but admittedly a light FaceBook user although I'm seeing a slight uptick in secure connection failures and FaceBook does rely on secure connections - hint to engineers). The more people that do that the sooner Viasat will be able to find the needle in the haystack.

Even then some of us recall a different problem last January and it was only with a sufficient number of us reporting it that it was narrowed down to the right haystack before locating the needle. In our case it turned out to be a problem with the Salt Lake City core node which we all shared  - be proactive for a timely fix or solution. Keep everything to a single thread here, include as much detail as possible (devoid of emotion) and you'll increase the chance for a light bulb going on with some engineer... one or more of them are likely lurking here to gain some insight on this (but they won't engage - the suits don't want engineers talking directly to customers). Focusing that information in a single thread will help them out.     
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