Why can't i have a wifi and a hardline router thats all in one?

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  • Updated 2 years ago
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Ashley B

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  • Confused at simple request

Posted 2 years ago

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Ashley B

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I currently have a basic router. In need both WiFi and a hardline router. Why do I have to purchase one myself with the chance it's not compatible?!
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Bev, Champion

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Every router I've seen has several ports to hard wire and, most today are wireless as well. Any router will work with the Exede modem. I've used Cisco (Linksys), Net Gear, and a few others - even a 12 volt, cigarette lighter plug powered mini mobile router when that was all I had after a power surge fried one on me a few years ago.

Are you by chance confusing a modem and a router? The Modem is what connects to the internet via the satellite dish. A router is only needed to connect more than one computer or, to connect other devices like smart phones and tablets. You need the modem provided by Exede PERIOD, you can also OPTIONALLY add a router.
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Brian, Champion

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Similar situation here. Since we have low throughput I didn't buy the whiz-bang highest speed router. I think I pad $59 and have 4 hard ports and WiFi.

Pretty much any router will work with the modem. I can't imagine one that isn't defective not working. Mine was pretty much plug and go. Some configuration on the computers but that was pretty simple.

Why do you have to buy one? I reckon because one didn't come with the installation? Mine didn't. I didn't expect Exede to wire my house. I expected to do my own improvements.
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Ashley B

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Thanx Bev and Brian for the info. Customer service told me they don't have a router for my needs and if I bought one myself, it most likely will be hard to find one that's compatible. Basically they wanted me to buy just a WiFi router from them. Thanx for the info guys!
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Brian, Champion

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Ashley, when I first started I had a similar concern. What if the two are incompatible. I purchased mine from Best Buy and the employee assured me it would plug right in and work. Looking backward it makes sense that it would but with Best Buy's easy return policies I had a parachute.

I think this is the one I purchased and I think I purchased it for around $39.

I'm not endorsing the product or Best Buy. I provide this so you know you don't have to spend $200 to $300 for something that is way overkill for our 12Mbs. 

http://www.bestbuy.com/site/netgear-wireless-n-router-black/8998506.p?id=1218007383662&skuId=8998506
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zanne

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I had problems with Netgear router on Exede, but I got an ASUS one and it is fine. It isn't a "basic" router though. It has all sorts of features and I have special Merlin firmware on it. It is compatible with Exede. If it starts to get really slow, you can reboot the modem from the modem's diagnostic page.
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Brad, Viasat Employee

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I believe you are meaning a modem/router. We offer one in some areas (we call it our wifi modem) and it's just a $15 lease fee over the usual $10 lease fee. all routers (our wifi modem included) allows for both hardline and wifi connections. those devices that need to plug directly in can and those that are handheld just needs the wifi password
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zanne

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Does getting the router/modem combo require changing plans though? I heard some people saying they were told they couldn't keep their current plans if they ordered it. I just want to confirm.
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Ashley B

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Thanx employee Brad, when I called I guess my area didn't have that option. I was told I could only have my basic modem and not WiFi. If I wanted WiFi I would have to purchase my own and I was also told only a few work for excede service. I will call back and get more info hopefully.
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david, Champion

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I've never found one that DIDN'T work with Exede. Your making this too hard. Buy one and hook it up.
(Edited)
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Brad, Viasat Employee

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ah I know we plan to eventually have that in more areas. In the meantime most routers you'll find at the store should work
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Bev, Champion

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Well, Exede.com claims the Wifi Modem is available in my area for new installs but, when I call, I can't get one. Any Idea why that is?