Why can't I buy data?

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Someone please explain to me why I cannot buy additional data on an unlimited plan? All but one plan is unlimited. We should be able to buy more data if we exceed our allowance.
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Diane Tabulog

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  • frustrated.

Posted 9 months ago

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Bev, Champion

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It's UNLIMITED, no hard data cap, no need to buy more. Your speeds are only slowed beyond 150GB if your beam is congested (very busy) at the time. There is no hard throttling on Unlimited plans so, no need to buy more data.
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Diane Tabulog

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Have you ever met your cap? If so, you would understand my frustration. I cannot do anything on the internet right now (I am working from my phone hot spot as we speak). I work from home, so not having access to the internet is like not having keys to my office. I just got Excede a few weeks ago, and the sales person never explained that there is a 150GB cap before you are "prioritized" during peak hours. I specifically asked about caps (because I had them with Hughes Net), and I was told that it was Unlimited. Putting the brakes on your internet accessibility after meeting your limit is a hard data cap. Sure, I can get dial up speed to reach gmail, but that's about it.
I am in the same boat. VERY disappointing. To those who say “you are not throttled”, you apparently have never met the 150GB cap. I can’t wait for cable to come to my area. I get less than dial-up speed after I hit the 150GB cap.
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Stephen Rice, Champion

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Reading that question just made me want to turn in my internets card.
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Bev, Champion

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I suppose Viasat could open it up for unlimited, if people really are dying to give them more money. Some people just adore throwing money at their ISP. *shrug*
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Diane Tabulog

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I don't want to give away money, but if I am trying to get a job done over the internet and go over my usage, I should be able to buy more priority time. I am aggravated because I have to miss a deadline because some slick local sales person forgot to tell me about this 150 GB cap that you are saying does not exist and it DOES.
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Bev, Champion

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It doesn't, you are not hard throttled. Speeds may be slow due to congestion but, may return to priority speed when fewer people in your area are using the same beam to be online. We are not hard throttled even after we use 150 GB, only deprioritized (given available bandwidth on our beam after the people that haven't gone over get their bandwidth in any given second.)
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J&J

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Diane Tabulog

Viasat has business plan or 2.  No hared caps anytime.  When you go over data allotment it automatically sells you more.  Ask Bev about details.  (Yea Bev, I heard about that sign on your computer pallet.....  it's says "The buck stops here.")
 
(Edited)
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Bev, Champion

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Yep, that business plan can get expensive but, if you absolutely need high speed all of the time, it's the way to go. No slowing for any reason, just automatically billed for more data if you go over what your base plan offers.
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Diana, Viasat Employee

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Hello Diane,  Bev explained it well.  Your plan is unlimited data. There is no reason to purchase additional data.  Your plan will continue to allow you to use data  until your next billing cycle. The 150 GB throttle is only  if you use more than 150 GB of data and the network is congested. Viasat may prioritize your data behind other customers for media streaming.

When the network is not busy, nothing will happen to your service speeds. When the network is busy, Viasat may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.
 
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Michael McDowell

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I think what may be a better question is:  Why can't you purchase more UN-THROTTLED data, after the 150 GB limit is reached, if desired?
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Old Labs

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Exactly (although we're talking de-prioritization not throttling), everyone is responding under the false premise that unlimited implies there is no need to buy more data without listening to the original poster.

The original poster has identified the need - her job demands it and she likely has little control over hours she must work.

Apparently few have experienced the affects of de-prioritization during peak usage periods - .2 Mbps or even less has been cited frequently, barely usable except for the basics.

While there may be some time management and data management issues here (I'd still conserve data even on an unlimited plan to avoid de-prioritization since work would be my priority), the blanket assumption that there is never a reason to buy more is wrong.         
  
(Edited)
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Michael McDowell

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OK.  How exactly does de-prioritization work?  Does it mean that your data request has to wait in line until all other data requests made at that point are serviced or does it mean that it has to wait until there is a totally open spot in the data before it is serviced? 
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Bev, Champion

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It just means that when the beam you are on gets congested and, the satellite has to slow somebody down that isn't hard throttled, the traffic shaper will tell it to slow those on unlimited plans that have used more than 150 GB that month before it slows anyone that hasn't used all of their data or, all of their priority data.
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Old Labs

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Doesn't really slow speed (that would be throttling and there's a subtle difference between throttling and deprioritization), it just seems that way with the same net result less throughput - the arrival rate of requests is greater than can be handled and you're constantly pushed to the back of the line during peak periods. You're spending more time in line. Once congestion subsides you're spending less time in line and getting closer to "normal" speeds and your packets are less likely to be dropped (typically the first sign of abysmal speeds since the queues/buffers are limited in size).

Visat has never really answered whether there is a threshold for the maximum number of times you can be pushed to the back of the line - I suspect not.

P.S. Those of us on Liberty Plans suffer the double whammy of being both throttled and deprioritized. Those on unlimited are simpy deprioritized not throttled.  
(Edited)
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Bev, Champion

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Exactly, those of us on Unlimited plans can expect faster speeds again during off peak hours, no matter how much data we use. Liberty, Freedom and Classic plans get throttles at a certain point, then deprioritized on top of that so, even off peak, they have slower speeds once they use all of their priority or, purchased data. Unlimited doesn't, we get slowed only if the beam is very busy and, that's not throttling, just having to wait in line longer for the satellite to be able to pay attention to us.
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VeteranSatUser, Champion

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That is a good idea IMHO. And would be another way to generate more revenue for Viasat. If somebody wants to buy say 300GB of priority data for $300, why not!
(Edited)
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J&J

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Although I like your answer, GB are sold at $10 each so 300 would be more like $3,000.  Viasat might consider bulk discounts after VS-2 is running but who knows?  This would generate much needed cash flow while bandwidth availability is plentiful. It's like the commercials "Get it now and don't miss out on this limited time offer."
 

 
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BBwithdrawls

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Well I'd venture to say in a perfect world all of you would be right ,  With the unlimited plan it would be a matter of deprioritization after the 150 gb is reached, but right now subscribers arent in a perfect world , they are on vsat1 and until vsat2 comes on line they are basically oversold on vsat1 competing for resources , most users are seeing 10 -15 mbps and a slow down during prime time. Some beams may not be as congested but id venture to say every complaint seen on here regarding horrible speed is met with , "you must be on a congested beam and it will get better when vsat 2 comes online" except they didn't sign up for vsat2
 
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BBwithdrawls

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so to the original poster the answer to your question is you shouldn't have to buy data , but right now it is unusable for you , why don't you set up the "preferred speed test" that vsat/exede recommends and take those speed tests hourly and post the results and at the same time contact one of the vsat employees on here with screen shots of your modem and signal levels to make sure all is in line with what its supposed to be
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Diane Tabulog

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Great idea. Thank you. :)

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