Availability of WiFi Modem and 25 Mbps speeds

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Why can't existing customers upgrade to the wifi modem with 25mbps speeds? I was told existing customers can't upgrade but new customers can get the service. Can I just cancel my existing service and then create a new one?
Photo of Kevin Fowler

Kevin Fowler

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 4 years ago

  • 1
Photo of Alex

Alex, Viasat Corporate Communications

  • 675 Posts
  • 305 Reply Likes
Hi Kevin. If you are in one of the areas where Boost 25 is available, you can upgrade. The best way to check is to enter your Zip code on exede.com and see what plans are available. Boost 25 is not available in all areas, although we will soon have the Wi-Fi modem available in most areas (minus the speed upgrade).
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
I hope it's available to me before I need to replace my router again, assuming it's as good as the one have about being on back power (battery backup with inverter or generator power.) Had one router that didn't like that one bit LOL.)
Photo of mike


  • 82 Posts
  • 5 Reply Likes
i can not get the modem here ...not available in my area
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Funny thing is, it shows available here for new customers but, existing customers can't get it, I tried before changing to a business plan, two friends that have Exede tried, no go, it's only for new customers.