Unhappy with plan options

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  • Updated 2 years ago
  • (Edited)
I would like to be able to have the same service or better than new customers. This company is a rip off. We get new data on the 12th and its usually gone by the 20th. We do not watch videos, no music, no movies, and it is gone soooooo fast. Sucks
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leon kanagy

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  • frustrated

Posted 2 years ago

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Brad, Viasat Employee

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Hi Leon. We don't have any promotions for new customers save for a few up-front things like an installation waiver or a trial of EasyCare. As for plans and prices you should be able to get what's in your area. 
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leon kanagy

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New customers are able to get 150 gb per month, while us faithful customers run out of priority data in 10 days. Hello this is 2016.
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Brad, Viasat Employee

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*In select areas* A few areas can get Freedom plan now. We have NO IDEA when or where it will be. This is 100% dependent on where you are and not if you're a new customer or not. We're not like a cable company that only gives the best deals to new customers...in fact we rarely do promotions that are price-based. Some people on here are making the switch the moment they see it pulled up in their area. If you see it in your area and can't get it send me an email at exedelistens@viasat.com
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Ray Theriault

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We're in the same boat as you, Leon.  We run out between 7 and 10 days each month and then crawl along -- no video downloading, no iPhone app updates, no computer updates, these are done when we can WiFi away from home.  We're also planning to leave Exede as soon as possible, a decision made today as we found a much better option elsewhere.
(Edited)
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leon kanagy

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Can you provide me with the other option you found? As far as the contract with Excede, it seems simple to me. Excede is not holding up their end of the agreement, so, call your credit card company and block those charges to your card. Be done.
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Ray Theriault

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70GB (Seventy) 15MBps download and 2MBps upload, for $129.00 ($20.00 less than what we now pay for 30GB/month) - from the carrier we initially went with for our first 2 years at our residence - HughesNet.
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leon kanagy

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Awesome, im gonna give them a shout.
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Old Labs

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It's always advisable to check other available options in your service area and weigh the total cost benefits of switching when taking into account early termination fees (if applicable) and new installation charges.

That being said, both satellite internet providers suffer from the same limitations and complaints over in the HughesNet Community run neck and neck with those over here - see https://community.myhughesnet.com/hughesnet.

This is not to say one is better (or worse than the other), since it's simply the nature of satellite internet and you need to do your homework on which offers plans better suited to your circumstances. Read an understand the data allowance policies on any plan - for example, that 70 GB noted above consists of 20GB anytime time data and the remaining 50GB can only be used from 0200 AM to 0800 AM.

If it makes sense go for it, if not don't - regardless and either way, you'll need to learn how to manage your data and eliminate all of those unwanted things that are draining your data - for example, you don't have to even watch videos or in some cases listen to audio for data to be used, the newer media standard that's being rapidly adopted by most major web sites allows them to either partially or fully load them in advance before you even click on them to play them!

Read through some of the other data usage posts here (as well as over there) to discover how to verify (or not) the accuracy of your reported usage, identify what/how/when it's being consumed, and take steps to eliminate all of the things that are being done in the background without your knowledge and that you probably don't want them to do anyway on a limited data plan.

As far as the reintroduction of the Freedom Plans go, I suspect that's a clearance sale available only to those on specific beams having excess capacity - available capacity is based on a beam coverage area (or service area) based on the number of subscribers on that particular beam. More than likely this is just a way to monetize any excess bandwidth before the new satellite launch (next year's model is due out soon) while remaining competitive with HughesNet - even HughesNet subscriber's are anxiously awaiting a new satellite launch.

As for me I'm simply waiting until the dust settles on both launches to see what's available then and before committing to any new contract since my only viable option is satellite -  but it's your choice.

Otherwise keep checking the Exede web site to see if the Freedom Plan goes into the clearance basket for your area - if it does grab it because it'll certainly be on a first come, first served basis.      
(Edited)
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Brad, Viasat Employee

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Just to bounce off Old Lab's post, some areas have Freedom now and more should be available soon. Unfortunately I have no indicator of if/when that will be so all I can recommend is checking routinely on Exede.com or my.exede.net 
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leon kanagy

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Very good advise. I'm humbled.
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Old Labs

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Not trying to humble you, just a reminder to look before leaping ;)