Why are exede's prices still much higher than cable or at&t?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Photo of Jolene Kidder

Jolene Kidder

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 297 Reply Likes
Hi Jolene: Compared to services from the cable and phone companies that have infrastructure already built out and minimal on-site equipment costs, Exede relies on service from a very expensive satellite (hundreds of millions of dollars) and ground network (big antennas all around the country). At your home, we also have to install proprietary high-tech equipment (the modem plus the outside dish and 'TRIA' -- which is where the satellite magic takes place).  Compared to earlier satellite internet services, Exede is a lot less spendy than it used to be and, for many people with limited options where they live, it's worth it to get high-speed internet where the other guys either can't or won't go. Hope that answers your question.
Photo of Michael

Michael

  • 1 Post
  • 0 Reply Likes
But the thing about that is, is that it's not high speed at all. You guys promise us speeds, and make your plans sound amazing, but your service is terrible, your so called high speeds are just fabricated lies. I was promised at least 12 Mbps but I couldn't even get over 5 Mbps, and to make matter worst you guys changed my plan with out notifying at all, and the new plan you guys stuck me with sucks, 20 Gigs a month for 80 dollars, it use to 120 a month for 80.
(Edited)
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 297 Reply Likes
Hi Michael: Sorry to hear about your speeds and the plan confusion. If you want to email us at exedelistens@viasat.com we can take a look at your account and see if there's anything we can do.
Photo of david

david, Champion

  • 544 Posts
  • 389 Reply Likes
Exede had a 120 gig plan for $80??? Never heard of that.
Photo of Jolene Kidder

Jolene Kidder

  • 2 Posts
  • 0 Reply Likes

Hi Michael,

Your are in better plan than me. The plan I have is 15GB and after taxes I pay $90.58/month.