why am i only getting half the quoted speed?

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  • Updated 10 months ago
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should have 12 only have 5.6
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Jim Hanna

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  • sad

Posted 11 months ago

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Stephen Rice, Champion

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You are paying for up to 12 mbps and are getting up to 12 mbps. What seems to be the problem?
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johnny c

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As stated above, up to 12 mbps.

But several other factors can affect your speed, installation, modem, congestion on the net, wifi vs's Ethernet etc, need more of a description of How, what when where info.

But if you are getting 5.6 consistently, in the world of Sat, that ain't too bad.
(Edited)
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Brad, Viasat Employee

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Exactly the reason as stated. Things like that will affect speed. Time of day as well (peak hours means more people online so that will slow at times)
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Bradley

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I’m going to start a business and advertise jobs up to one million dollars starting wage. Then pay minimum wage.
(Edited)
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steve heller

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Sounds like a great plan!
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Ron D Stricklin

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Jim you won't get an answer here. There's some need for customer service to lie to you over the telephone and for some reason no one is interested in addressing this.
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Stephen Rice, Champion

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I've always had million dollar jobs.  The payout has always been an annuity given in hourly increments.
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dave

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Us too! Speed used to be great when we first went on it. I think they slow it down so you upgrade to a faster plan. We emailed but can’t get a response.
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David Thompson

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Viasat has been a huge disappointment. Supposedly 25mbps, measured consistently at 8.3 to 10.8 downstream rate. Time to try HughesNet I guess.
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VeteranSatUser, Champion

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Those are pretty darn good speeds. What part of the "up to" dont people get.

Feel free to try Hughesnet. I would expect similar results.
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Jim16

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I'm assuming this means "up to"?

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Jim16

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HughesNet also doesn't say "up to" on their plans.

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J&J

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 @  Steve Frederick

I see this causing trouble for some subscribers who don't understand that speeds aren't guaranteed.
Those would be the same people who do not read their contract before signing up for service.

People do not understand that the webpage showing wonderful speeds is only a web page, and is not complete within itself. The "Site" is what counts, and the site has many pages just like a book or contract can have many pages, they are all included.  The person who saw the great speed would be wise to keep reading the Web Site to learn all the relevant details about the speed possibilities shown on that page.
(Edited)
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Old Labs (VS1-329-L12FZ)

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I'm assuming this means "up to"?

Sorry, tandem bicycle...

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James

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maybe we should pay them _____________> whatever the bill shows ?
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Matt

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Would you be happy if they cut the quoted speed in half?
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James

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i am fine with my speeds because what people do not realize is that the faster it is, the overhead useage also is speed up meaning more data is used. as long as a video will not buffer, no need for super speeds unless downloading or gameing.. I rather have the data last longer and get around 6-7mbps just my preference.
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VeteranSatUser, Champion

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Give me enough speed to eat h HD video, that is all I care about.

People get way, way to caught up about the speed.
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Matt

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Streaming can be as clunky as those old rotor antennas.
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Bradley

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I would. That’s about what I routinely get. They were once recognized for exceeding advertised speeds. Apparently no one is currently looking.
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J&J

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Acknowledged.  I'm not old but I do have one cat and 8 wild raccoons I find more entertaining than anything ever presented on the Internet.  Maybe that's because I see it live and not on a screen.

You've heard it a million times and here it is once more.  Viasat-2 will cause the total bandwidth to be triple what it is now.  In 2 years the first 2 Viasat-3 satellites will be launched and that will give Viasat a 75% ownership in total orbital internet delivery.  It won't always be this way. Think of what they must be thinking...  'Oh crap, their usage patterns are killing us.'  They feel bad they can't deliver now on a system that originally was spec'd out as capable of handling 2 million subscribers.  Now there are about 650,000 and we're drowning them.  What we do on the Internet has changed That much in just 7 years.  Nobody could see this coming back then, but here it is now. 

Think patience.  Ok, then how about this... consider the two buzzards sitting on a fence.  They are hungry and one finally says to the other... "Patience my ass, I'm gong to kill something." Well, so much for them only eating things already dead.  The distant analogy being that some will jump ship and go to HughesNet.  What a pity, a little longer and they would have the best, from the best. 
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Bradley

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Well said. Our world will change shortly for the better.

Too many people, though, think speed is overrated. It’s really not.
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Steve Frederick-VS1/Beam314, Champion

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Certainly times do change. Six months ago this forum was filled with posts by people complaining about how little data the plans provide.

Now high data plans are available in most beams and the shift is toward Viasat speeds not making them happy. If you want lots of data and super high speeds, move to the city and get that giga bps internet.

For me, Viasat provides me with very reliable service, plenty of data, and speeds that are much more than is required for me and my cat to watch HD movies.
(Edited)
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Jim Hanna

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So for the record. I am new to satillite internet and I posted only for a reaction. I moved from the city to the country. I do care really about speed I was just fishing for information about the service. Many of you should get outside and get some fresh air the time you spent telling me how poor the service was you will never get back. While you were insulting and complaining I was out on my 40 acres with my granddaughter sledding and getting fresh air.
P.s. I am an it coordinator for public education. Positive I knew what to expect with sat servive.
Thank you all for your comments.
I’m getting 10 regularly and quite happy.
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J&J

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So for the record. I am new to satillite internet and I posted only for a reaction.
Well, it worked.
I’m getting 10 regularly and quite happy
As it is said... You ain't seen nothing yet.
 
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Jim16

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To be fair to Viasat, they do say "up to" on their adds for new customers...