When I log on to my facebook account lately,there are no pictures showing on most of the news feeds. Also the videos aren't playing.
Posted 4 years ago
Brad, Viasat Employee
Hi everyone, we are investigating this issue on our end and hopefully trying to figure out a fix for it asap. Those of you having issues with facebook did you get put on the new modem (or did you become a customer with us recently)?
I have been a customer for years
Brad, Viasat Employee
Thank you Shirley and you didn't get the new modem we released a month or so ago correct? I've been trying to pinpoint the issue to help our team fix it.
(Edited)
I have been with you for 3+ years
same problem for about 3-4 weeks
same problem for about 3-4 weeks
That is correct Brad. No new modem.
I just got mine installed 2 weeks ago and I'm having the same issue.
Brad, Viasat Employee
Diana, Viasat Employee
Same problem here getting very frustrated with it. Just upgraded to your new plan liberty 12... no better ... cannot load pictures on facebook ... Please check
Excede is lying to us Facebook still doesn't work in the evenings even and now we no longer have the free download zone. customer service told me that if i went over my speed would not drop to less then 5 gigs and that's a lie too. I'm going to cancel my service.
It turns out many in my community on Exede have this problem. Pics don't load on FB and it's worse than dial up. I can't wait to get rid of this internet service.
My problem continues
I am experiencing the same connectivity issues described by the other users. No one has told me about a new modem. I have been a customer for many years, probably one of your originals.
As Exede Brad notes above send an email to exedelistens@viasat.com including your account and contact information and a subject line of Facebook Error Forum Request.
It's not impacting everyone and they're trying to establish a pattern for those who are experiencing the problem. They can't associate your profile here with your actual Exede account unless you send the email.
It's not impacting everyone and they're trying to establish a pattern for those who are experiencing the problem. They can't associate your profile here with your actual Exede account unless you send the email.
Brad, Viasat Employee
Sorry to bump this thread back up, but for those that haven't emailed us. As of now (this moment...not meaning last night or this morning) are you still having issues with loading facebook? I'm working with our Network Operations Center and trying to see if the issue has been fixed
Not home at the moment. Will update as soon as I get back. Thanks
It's not because I can turn the WiFi off on my phone and use my Verizon Internet and facebook works perfect.
Although unlikely, it's still a remote possibility. Facebook has multiple servers spread out across the nation (and globe).
When using Exede the server being used depends on what beam/gateway you're assigned to (as well as the Accelenet server your gateway uses). The beam/gateway you're using can be determined from the map located at:
http://www.northlc.com/_images/beam_priority_map.png
For example, I'm in Virginia yet all of my traffic goes through the Lovelock Nevada gateway and subsequently the Salt Lake City Accelenet servers. After a bunch of different hops after that I wind up hitting the FaceBook servers in Menlo Park, CA. For all intents and purposes, I reside in Salt Lake City for internet use. Determining the Accelenet server is a little trickier requiring the use of a trace route utility. On Windows you can issue tracert facebook.com at the command prompt - the 5th or 6th hop gives some indication of your Accelenet server if you're familiar with airport codes it seems. Disregard it's slow speed all the timeouts (they aren't really what you might think they are).
If I were to use a local Verizon connection, I'd likely be hitting the FaceBook servers in Ashburn, VA.
Different paths, different results...
I suspect this is an issue between your assigned Accelenet server and the FaceBook server you actually hit, could be either or both at this point from what I see here.
When using Exede the server being used depends on what beam/gateway you're assigned to (as well as the Accelenet server your gateway uses). The beam/gateway you're using can be determined from the map located at:
http://www.northlc.com/_images/beam_priority_map.png
For example, I'm in Virginia yet all of my traffic goes through the Lovelock Nevada gateway and subsequently the Salt Lake City Accelenet servers. After a bunch of different hops after that I wind up hitting the FaceBook servers in Menlo Park, CA. For all intents and purposes, I reside in Salt Lake City for internet use. Determining the Accelenet server is a little trickier requiring the use of a trace route utility. On Windows you can issue tracert facebook.com at the command prompt - the 5th or 6th hop gives some indication of your Accelenet server if you're familiar with airport codes it seems. Disregard it's slow speed all the timeouts (they aren't really what you might think they are).
If I were to use a local Verizon connection, I'd likely be hitting the FaceBook servers in Ashburn, VA.
Different paths, different results...
I suspect this is an issue between your assigned Accelenet server and the FaceBook server you actually hit, could be either or both at this point from what I see here.
(Edited)
I don't care what the reason is if it is not fixed by January the 3rd I'm canceling service.
No skin off my back... that's a solution too!
P.S. Have you tried calling the phone number Exede Brad provided over in the following when it occurs?
https://community.exede.com/exede/topics/why-cant-i-see-images-or-video-on-facebook
They're trying to catch it in the act and it's important to call when it occurs (not before, not after) if it's a big concern.
P.S. Have you tried calling the phone number Exede Brad provided over in the following when it occurs?
https://community.exede.com/exede/topics/why-cant-i-see-images-or-video-on-facebook
They're trying to catch it in the act and it's important to call when it occurs (not before, not after) if it's a big concern.
(Edited)
Steve Frederick-VS1/Beam314, Champion
It amazes me how many people talk about quitting their Exede internet and move to another provider. That to me would indicate that they probably should not be getting their internet from a satellite provider to begin with. or me, I have only two providers available, and Exede is by far the better choice. Just my thoughts.
I agree with you Steve. When first got satellite internet my choice was dial-up and you could pay monthly bill and not get online at all. Unlimited data turned into 6 GB a day and that was it!!!! So at time was no Exede just Wildblue. Got that when got DirectV. But then Wildblue got congested and Exede had come out so switched to Exede. I'm very happy with Exede. But always wondered about these people that going to quit Exede and go to another provider. Like you thought Exede was for people couldn't get internet from other source.
Duh there's Hughes net and dish net and AT&T is about to launch a satellite Internet service. But I'm sure they all suck just as much as excede does.
Steve Frederick-VS1/Beam314, Champion
Cecil, there is Exede and Hughesnet. Dish net does not actually have satellite internet, but resells either Exede or Hughesnet under their name. I have not yet heard any plans by AT&T to launch a satellite for internet service, but if they do, it will be in the future.
AT&T Satellite Internet
AT&T Satellite Internet
"AT&T now provides satellite Internet service, which is available to customers in many areas where broadband service was previously unavailable. The company provides its satellite service through WildBlue, a company that also provides satellite Internet independently."
(Edited)
Wyngs
Wyngs