why am I getting charged more than advertized

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Why am I being charged 104.99 for a 69.99 plan? This has been happening for a number of months and I am very aggravated!!!
Photo of Wayne

Wayne

  • 6 Posts
  • 1 Reply Like

Posted 11 months ago

  • 1
Photo of Stephen Rice

Stephen Rice, Champion

  • 2073 Posts
  • 1019 Reply Likes
That is something only Exede can answer.  Why don't you give them a call?
Photo of Brad

Brad, Viasat Employee

  • 2999 Posts
  • 1048 Reply Likes
Hi Wayne,

Are you looking at the right plan? Did you maybe purchase more data? Did you move to a new address? We haven't increased prices so those 3 scenarios will be the most likely reasons your bill increased. 
Photo of Bev

Bev, Champion

  • 3061 Posts
  • 1280 Reply Likes
Wayne, what other service do you have on your account? Boost 25, Exede Voice, Equipment lease, applicable taxes? You can log in to the customer portal and view your bills. Clic on My Exede from this page to do that. http://www.exede.com/customer-portal/