Billing question

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
Why am I getting a "monthly bill" already if I have not even had the internet a week?
Photo of Katlin Kelley

Katlin Kelley

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2573 Posts
  • 1583 Reply Likes
Internet service, like most phone and tv services are  billed a month in advance. It is normal to receive a bill about 3 days after you get your Exede service, it will be for the first 3 days plus the next month.
Photo of Katlin Kelley

Katlin Kelley

  • 1 Post
  • 0 Reply Likes
but they already took it out of my account and I did not authorize that
Photo of Steve Frederick

Steve Frederick, Champion

  • 2573 Posts
  • 1583 Reply Likes
You gave them authorization when you signed up for Exede. It is in the contract.
Photo of keeslar

keeslar

  • 20 Posts
  • 3 Reply Likes
So then why do I get disconnected a day after the bill is due? Shouldn't I still have a month since I paid in advance?
Dylan
Photo of Josh

Josh

  • 171 Posts
  • 19 Reply Likes
that is something I wanted to ask also, I was told if I ever disconnected my service they turn it off immiditly, how can they do that if I am paid up on the bill a month in advance?
Photo of Danielle Brennan

Danielle Brennan

  • 82 Posts
  • 119 Reply Likes
When I switched from Hughesnet to Exede, I was told that I would get a bill a few days after the installation was completed, and that it would include a few days plus the  next month's service charges It was no surprise to me when the bill came soon after the installation.
Photo of Matt F

Matt F, Viasat Official Rep

  • 114 Posts
  • 30 Reply Likes
Hi Katlin, 

The way the first bill works can be a little confusing, and it should have been explained to you along the way. If it wasn't, we're very sorry! Basically, that first charge is for the first month of service in advance, PLUS the 1-3 days from your install until that first month officially starts. There might also be lines for any applicable lease fees, taxes or install charges -- but not everyone will have those.

Here's a longer explanation. Hope this helps!

Thanks a lot, 

Exede Matt
(Edited)