Why am I being billed?

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  • Question
  • Updated 3 years ago
  • Answered
My exede service was cancelled 11/27,2016. The equipment was returned in the box you provided a few days later. Why am I still being billed for service that was cancelled?
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Drexel Turner

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  • frustrated with your service and your slow Internet speed, and your unreliable Internet speed. That is why I cancelled your service

Posted 3 years ago

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Brad, Viasat Employee

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Hi Drexel,

Could be a few things especially with our bill in advance billing, if there was any cancellation fees, ect to name a few reasons . We can look for you if you call us at 855-463-9333 or you can email us at exedelistens@viasat.com