Who is using my data? Not me.

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  • Problem
  • Updated 12 months ago
  • In Progress
My data disappears and I'm supposed to buy more?
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Jeanette Randell

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Posted 12 months ago

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Bruce Staten

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Run as fast as you can from this company. This company is corrupt. Wish a class action lawsuit would be filed on them. I dealt with this for my entire 2 yr contract.
(Edited)
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Roberta Young

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Me, too! Run!
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Jim16, Champion

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"Who is using my data? Not me."
Yes you are. You are just clueless about your data consumption and are blaming everyone else but yourself.
(Edited)
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James

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load up your myexede dashboard and esvt, unplug Ethernet cable from back of the modem and leave it off as long as possible(longer the better) BEFORE  you plug it back in check the dashboard and esvt with public wifi or a cellphone plan.
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Bev, Champion

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Jeanette, many things can use data without you realizing it. The most common things are updates to any connected device, often those download with little or no notice.

Some smart phones have wifi assist calling on by default, and will use your data if they have low cell signal.

Not having a media and adblocker will cause most websites to use excess data, any social media site uses tons of data.

Of course if you do not have your wifi secured with strong passwords, anyone might have used your data.

If you send an email to exedelistens@viasat.com with your account information and, request a usage review, they will be able to tell you when, for what purpose and, the most llikely device that used your data.
(Edited)
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Matt B, Viasat Employee

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Bev's correct Jeanette.

Send us your info, and we'll breakdown your usage, and figure out where it's coming from!

-- Exede Matt B
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Roberta Young

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This crap is not an issue with Xfinity or Verizon. Exede are thieves. Get a real internet service.
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Bev, Champion

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Satellite internet is not the best option IF you can get cable internet. Most Exede customers cannot get cable internet where they live.

Exede is not stealing anything form anyone, it is metered service to the finite capacity of the satellites. Cable companies only need to ad more servers and cables to increase capacity, Exede needs to  build and launch satellites into orbit to increase capacity - a world of difference.
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Jim16, Champion

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Verizon is using questionable advertising as are the other cell carriers. Using Verizon as your HOME internet, you are limited to 10gigs before they throttle you....

— "Verizon’s unlimited plan imposes a secondary limit on tethering, or using the phone as a portable WiFi hotspot to share its connectivity with another device. You get 10 GB a month of LTE tethering — per line, not account.

After that, your tethering drops to 3G speeds, which Verizon corporate-communications director Kelly Crummey said means a minimum of 600 kilobits per second." 

These "unlimited" plans from these cell providers are not for HOME internet use.

You need to compare apples to apples: VERIZON  LTE Internet (Installed)

Monthly Data Allowance Monthly Access 10GB $60 20GB $90 30GB $120 40GB $150

EXEDE PLANS:

12gigs  $50.
25gigs  $75.
50 gigs $100.

I had Verizon Home internet when they started with 3g service and ended with 4g and 45mbs.  I switched to Exede because I could get a lot more data for a cheaper price.  I use to pay $80 for 10gigs.  Their plans have gotten better but I was able to get the Freedom plan in my area and took it.  People who believe in these "unlimited"  plans are in for a rude awakening.  10 gigs and then throttled.
(Edited)
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Bev, Champion

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Any cell phone company I know of that offers unlimited data does so ONLY on the device that has the plan. At most they include a 10 GB hotspot and either slow, or stop data use on anything except the device after that - or charge incredibly high prices for excess data usage (20.00 per GB or, any fraction there of, with my carrier.)

Exede is a better deal. I pay 100/month less for Exede than for my wireless plan and, get way more data to use on my non cell phone devices. only 3 devices on cell plan, those three plus 3 computers can use my Exede data, if I allow them to connect to my Wifi.

The other problem with unlimited cell phone plans, most phones will not download any file, updates or apps included, that is over 100 MB until you connect to Wifi. Unlimited on a cell phone isn't unless you use it as your TV for something like Netflix. (My partner does and, uses apx 400 GB per month on his phone. He is on the road for work 5 days per week, so, that's his only entertainment. Unlimited data makes sense for that, but it isn't for home internet.
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James

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straight talk and Verizon  , phones have teethering capabilities $45 month
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Bev, Champion

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Straight Talk Does not permit tethering, even if the phone is capable of it. Verizon, like all cell carriers, charge per GB, and, it's expensive, they do not offer unlimited data for tethering.