Who do I go through to find out about the DirecTv installation that was supposed to happen but didn't?

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  • Updated 3 months ago
Went through Viasat to get DirecTv. Had no problems with Viasat installation. Our guy was fantastic! Our DirecTV guy didn't show or call.
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Stefani Yates

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  • frustrated!

Posted 3 months ago

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Brad, Viasat Employee

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Hi Stefani

You were installed the Viasat and not DirecTV? DirecTV should be able to have a copy of your record and order because we will still be billing separately so they should be able to look into it. A lot of times the same installer will set you up though so I'd certainly call DirecTV to ask about it