where's my data going?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
My account was re-upped today & I have already lost 7 of my 10 gigs of data--I do not watch movies 7 the only thing I have done today is mess around with publisher's clearing house search. what's happened????
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Lee Edelman

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Posted 9 months ago

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Brad, Viasat Employee

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Hi Lee

This isn't tied to your account. Please call us at 855-463-9333 or send an email to exedelistens@viasat.com and we'll review for you
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Lee Edelman

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I'm here now
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Brad, Viasat Employee

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This isn't a live chat Lee. It's our public forum. We cannot access your account on this page to do so we'll need to get private information to access the account and this page is very open and public. You can call us or email us with the info in the prior reply. If you DO want a live chat with an agent please go here and select Agent Chat: https://www.exede.com/contact-us-exede/
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Andy Schack, Champion

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Lee, it is easier than you think for data to seemingly disappear. Take a look at this thread, it contains information we leave with our customers on controlling data usage.
https://community.exede.com/exede/topics/here-are-some-tips-on-controlling-data-usage

Andy