where to pay invoice

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  • Question
  • Updated 3 years ago
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I cannot access the invoice as my account is cancelled. I assume this invoice is to cover the $300 I was told I have to pay because I cancelled even though your service did not work. Where do I send the $300?
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Frank Ellsworth

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  • frustrated

Posted 3 years ago

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Alex, Viasat Corporate Communications

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Frank, give customer care a call at 855-463-9333 and they can help you.
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Frank Ellsworth

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Does the payment made with my VISA now terminate the contract?  I cannot find out on the invoice I was sent because I cannot open the invoice as it said that my account was cancelled.  I want to double check as I have logged over 40 hours trying to close the account after the service did not work.  Thank you for your help!
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Diana, Viasat Employee

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Hi Frank, when you disconnected the account, the contract was
terminated. Our disclosures read “After your Internet service is disconnected,
you no longer have access to ViaSat online billing statements.” If you need
additional information or help, please send an email to exedelistens@visat.com
with your account and contact information. 
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Frank Ellsworth

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Thank you for the confirmation that the account is closed.  And with the disconnect charge (PLUS some unidentified charges), billed to my VISA I am assuming that there will be no more charges.  Please confirm.  Many thanks.

Dysfunctional policy:  you close the account; you then bill the customer for an amount more than the $300 disconnect charge:  BUT you do not allow the customer to view the details of the charges.  
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Diana, Viasat Employee

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Hi Frank,  When an account is disconnected you are charged $15 for eaach month remaining on the contract. Make sure you return your equipment withing 30 days or you may be charged for unrturned equipment fees up to $300.00.  You should receive a box from UPS with instructions.  
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Frank Ellsworth

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Wow.  Clearly the right hand does not know what the left hand is doing.  DYSFUNCTION is the modus operandi of your company.  Starting with a two week wait for your sub-contracter to install the service as they did not have the right equipment.  And then the service did not work.

 The equipment was returned some time ago.  I have the receipt.  Please check and confirm you have the equipment.

This is totally crazy.  You charged my VISA account for over $300.  Yet you do not allow me, your customer,  to know what the debit charges are?  Are you sure of the legality of doing so?

PLEASE CONFIRM WITHIN 24 HOURS THAT (1) THE EQUIPMENT WAS RECEIVED AND (2) WHAT I WAS CHARGED AGAINST MY CREDIT CARD AND (3) THAT I WILL NOT BE CHARGED ANYTHING ELSE.

I  notice that you and the other reps I have dealt with in now over 40 hours of calls and emails DO NOT ANSWER THE QUESTIONS.  PLEASE ANSWER MINE.

THANK YOU!
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Diana, Viasat Employee

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Frank, I am sorry if you misunderstood. I did not say you had not
returned the equipment. I was only quoting what occurs when an account is
disconnected. I will be more than happy to send you an invoice of your charges.
Please send an email to exedelistens@visat.com with your account and contact information so
all your questions can be addressed at the time