Where has all our data gone?

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  • Updated 3 years ago
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We just received notice that we have used 70% our data for the month. I would like this looked into as it is only the 7th and we have streamed only one 1 hour program this month. No one is home during the day and we have not used the internet much so far this month except for email and some pintrest. We normally max out on our data plan the last day or two of the month. Something is not right. I would like a breakdown of our usage for this month.
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Greg Nordwig

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  • frustrated

Posted 3 years ago

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Joshua

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I would recommend calling Exede customer support, they should be able to give you a breakdown of your usage this month to see what ate up all the data. You can find the support number at https://www.exede.com/contact-us-exede/

You may also want to do a complete virus scan on your home computers as high data usage can be an indication of an infection. Another issue may be related to the Windows 10 upgrade which can pre-download itself on eligible computers without warning.

At any rate, customer support will be able to give you the breakdown your looking for and then you can go from there.

Joshua
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Josh

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keeping up with this thread as well, we just reset and already have used ALOT of data that my other data useage meter shows different. we do not stream or download so that should not even come up.  using data when modem is unplugged is same problem here as well.i keep close eye on all running processes and nothing auto starts on my laptop, no updates of any kind. matter of fact sometimes my data is used up with the lan cable unplugged and everything is shutdown.
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Joshua

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Hi Josh,

Is your meter on your router or on your local computer? If it's on your local computer, it's possible that it's missing data from another device like a smartphone, tablet, etc...

Another thing to remember is that your modem needs to be left on 24/7. We've had a few people have issues with data usage when their modem was left off for a period of time and I think Exede's system doesn't properly account for that scenario (especially right when your monthly data allotment resets).

I'd also recommend giving customer support a call and have them give you a run down of the type of traffic that's being using all the data.

Hope that helps,

Joshua
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Josh

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I have 1 on my laptop (which is the only device that connects) my router has one in it as well but very rarely use the router. and I unplug the modem when I am not using it cause it gets really hot to the touch. a rep told me it was ok to unplug it when not in use but the tech told me the opposite and to never unplug it. I just feel more comfortable unplugging it when not in use and that just makes good sense.however I do leave it on and just unplug the lan cable a little while before unplugging the power till the lights all get still on front of the modem.
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CSmith0203

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Same thing is happening here.  There's absolutely no way we're using 15GB of data in a matter of a week or two.  We're not home during the day in most cases and we rarely stream anything.  I'm beginning to wonder if my wireless connection to DirectTV is constantly downloading data.  But we didn't have a problem the first few months...now all of a sudden, we're out of 15 gigs in a matter of a week?  The Windows 10 update happened before we got Exede, so I know it's not that.  I'm going to contact Exede and see if they can tell me what is eating up the data.  Even if it's just the MAC address...I'd be happen with knowing what it is that is supposedly eating up the data.
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Steve Frederick-VS1/Beam314, Champion

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You should not allow the DirecTV box to have unlimited access to your internet. If you want it connected during your Free Zone, if your plan has one, that is all it should be allowed. The DirecTV box will download things without you requesting it. Also, the "start over" feature uses the internet to provide the program to you.

Another thing, with Windows 10, you need to have the settings such that your computer cannot be used as a server, allowing Windows 10 to be downloaded to other computers through the internet. That is something that Microsoft came up with to lighten the demand on their limited servers.
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Exede Lindsey

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I can certainly assist with your request and give you a breakdown of your monthly usage for this month, Greg. Please keep in mind that updates and storage can sometimes be overlooked through data consumption, the number of devices on your home network can also make a big impact on usage as well. Please send us an email with your account and contact info to exedelistens@viasat.com. Thank you 
(Edited)
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Lake Country Satellite, Champion

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You would be amazed at all the little things that eat up your data. A byte here and there. Apps on devices whether you use them or not are constantly connected and communicating. Smart TV's as well whether you use it or not, DIRECTV, DISH, and any other device you have connected uses data regardless of what your interactions are.

I always suggest turning off the internet to any device that you are not actively using. You can easily toggle back on when needed.

Soon the mystery of where your data is going will be gone. Exede is going to update the customer portal so that you will be able to see the same data we see. It is a welcome project that I have been suggesting to ViaSat at my Dealer Advisory Council Meetings. It is due to be released later this year pending no roadblocks with IT.

Meanwhile you can email exedelistens@viasat.com or me personally, david@lakecountrysat.com and I will email you a usage breakdown. All I need is your modems mac address found on the bottom of your modem or the phone number associated with your account. The mac address looks like this 00:a0:bc:00:00:00.

David R Varner is an Elite Dealer for Exede and the only second term member of the Dealer Advisory Council to ViaSat, and not an employee. I believe our service is the best choice for satellite Internet and I guinenly care and want to help all customers. I do not get paid for doing this, I do it because I believe in our product and care.

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