where do I tell my bank to sent monthly payments

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  • Updated 6 months ago
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I do not want to give out my bank card information. I can use my "Bill Pay" option thru my bank, however they need an address to a payment department, please help
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Charlotte

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  • frustrated

Posted 6 months ago

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GabeU, Champion

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Though I don't have Viasat, I believe the only payment methods they accept are auto payments from credit cards or electronic funds transfer.

The following may help...

https://www.exede.com/billing/ 
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VeteranSatUser, Champion

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And I would not recommend electronic funds transfer. Read another recent post on here about that.
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Stephen Rice, Champion

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I pay my bill automatically using a debit card tied to one of my checking accounts.  Now I'm scared of getting over billed someday.  
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VeteranSatUser, Champion

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I would switch to a credit card if you could. A credit card you get points on.
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Sophie Mae

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Yup, if you have this available to you, it's the way to go. Pay nearly all my bills with a credit card that gives me points. At the end of the year, I cash those points in - covers a good chunk of my Holiday gift shopping.
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GabeU, Champion

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If an incorrect charge is billed it's easier to dispute it with a CC, as well.  
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Ron Frank

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Two things I despise!  Service contracts and AUTO PAY!  I am on a fixed income with a very tight budget.  I need to KNOW how much they are taking!  I have had issues with ALL of them  The worst was DirecTV hitting me for $100 for "NFL Sunday Ticket" TWICE when I dont even watch football!  Just this month Exede did it to me.  I forgot I called to complain about the slow service A YEAR AGO and they gave me a $10 monthly credit for 12 months.  The credit expired, my service is slower than ever and now Im paying $10 a month more for it.
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GabeU, Champion

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I would call DirecTV and ask to be taken off auto billing.  
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Ron Frank

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Oh yes weve been off "auto pay" with everyone except Exede for a long time for that reason.  DirecTV accidentally listed us as "new customers" when we upgraded our service.  12 months later we were auto billed for NFL I didnt even know we had.  Exede however slammed us for service calls, back when they decided to start charging for them.  I called multiple times a month complaining about slow service and they kept sending a tech out to inspect MY end.  Nothing was ever found of course, and my service is still slower than ever.  The last tech they sent FINALLY explained the congestion issue and the reason for it.  I havent had a tech out since, and NOTHING has been resolved.
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wm4bama, Champion

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Sorry, you either didn't read, or you didn't understand, your contract and terms of service (TOS), you are required to have a credit card or bank account (debit card) on file for Exede to "Pull" payments from automatically, they do not accept mail-in or bank's online bill Pay, you can make a "manual" payment from your account Dashboard but that also requires you to enter a credit card number or debit card number.  The safest way to handle payments is to use a credit card...unless you buy more or change plans the amount charged to your credit card will be the same every month and "Pulled" on the same date every month..you can select (change) what monthly date is used for your account,

With a credit card account it's very simple to dispute a charge you consider erroneous and the credit card company will reinstate that charge to your account while they investigate your dispute...if you use a debit card the money disappears from your bank account and it can be a long process to get it refunded to your account even if your dispute is valid....but credit card companies will do all the investigation on your dispute and not charge your credit card until the dispute is resolved... 
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Diana, Viasat Employee

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Hi Charlotte, Our payment options, at this time, Is by credit card auto pay or electronic funds transfer.  If you choose not to use this method, you may call in each month to make your payment or pay online.   https://help.viasat.com/internet/articles/General/5056
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Charlotte

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electronic funds transfer?
is that my "bill pay" option from my bank, if so that is the information I am looking for.
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VeteranSatUser, Champion

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No. Electronic Funds Transfer is where you give your banking information to a company and they withdraw the money from your bank account automatically.