Service outages

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
No Internet service, customer service, billing. Where do I start. I have had nothing but trouble wasn'the the happiest when it was wild blue but at time was only provider for our area. Didn't want to have to redo, change providers all that crap of service rewiring changing thing so I stayed with wild blue /exede. I have had nothing but new trouble since I changed to the exede modem 30gb package. Not only is it totally outrageously priced for my internet. 165.00 a month, a month! that's actually more then half of my house payment I pay for Internet I hardly get, my data is always over 2 weeks into but I figure it's my daughter n her friend but when she was gone over summer still would go over whatever use liberty pass. But when I would be without internet for over 15 days last month and now again going 5 days without service. Last time twice I was told outages then all the sudden it was my equipment. Took week for service call then he ended up replacing my satellite dish and my new modem that was only couple months old. Great service for about 3 weeks then guess what no service again! Call another service call.really! What now already have new everything it is a total inconvenience to have people stomping thru my house upsetting the rescues dogs n cats, interrupting my daily routine. This is becoming a problem. Exede has become the bank of America of Internet providers. Both are at the top of worse companies to deal with unfortunately for me I'm stuck dealing with both. Can't change my mortgage but I can change my Internet provider. Customer service refunding, crediting for service when was/is out is like pulling teeth and rude. One was so rude I asked for another rep. She told me then hang up and redial. My rescued animals give me less problems then exede. I am researching a new Internet providers for my area after near 9 years dealing with this redundancy. Hugh nets sounding pretty good I'll eat the service hookup if it means I actually have Internet service.
Photo of Dalynn Grant

Dalynn Grant

  • 3 Posts
  • 1 Reply Like
  • can't use those words on here

Posted 2 years ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Dalynn,  Please accept my sincere apology on behalf of our company. I am very sorry to learn of your experience with our agents. You deserve stellar customer service with every ViaSat interaction and I'm here to help because you are a valued customer.  Please send your account and contact information to exedelistens@viasat.com and allow us to resolve your issue.