Where did my data go in 15 hrs without streeming.

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  • Problem
  • Updated 1 year ago
I had 9 gb left of the 10 I get a month and even with the 12 to 5 free use I am at 0 all
ready? This has never happened to us, we have had used 5 minutes of you tube at most.
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Kirk Persing

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  • puzzled

Posted 1 year ago

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Andy Schack

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There are a lot of guesses I could make but they would be just that...guesses. Best thing is to call Exede and they can tell you what % each category used. Best guess? You have Windows operated devices and they sucked it up with that HUGE update they are rolling out.

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Bev, Champion

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Kirk, what operating system(s) do you use? Any mobile devices connected that may be doing updates or, background app refreshes? Any automatic updates on your computer(s)? Are you 100% certain your wifi password is secure?

You can send an email to exedelistens@viasat.com and request a usage review. be sure to include your account and contact information so that they can get the information to you.
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Brad, Viasat Employee

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Agreed with Andy and Bev. We won't really know unless we take a look at it for you. Some of the notorious offenders are Windows update and streaming but without looking at the account I won't be able to tell you what caused it. Send an email to exedelistens@viasat.com and I'll take a look for you.