Where did my 10GB data go in TWO (2) days?

  • 6
  • Problem
  • Updated 3 years ago
  • Acknowledged
Yep, haven't been home and my data was used up in 2 days. #lookingfornewinternetservice
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Pamelot

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Posted 4 years ago

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Allen

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Ours was gone in a day! It sucks.
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Brad, Viasat Employee

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Hi Pam. A lot of times things running the background like system updates can surprise you and use a huge chunk of data. Can you email us with your account info at exedelistens@viasat.com? we can look more in-depth at usage and see what happened
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stuckwithsatellite

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I have called Exede numerous times and it is always the same story:  I am told I don't understand what is using my data.  We are in the same boat, data just dumping out of our plan, in November we used just over 6 gigs in the entire month.  In Dec, same people at home, same devices, actually out of town a couple days and it metered us at 6 gigs in 5 days!!  A 500% increase.
I am beyond frustrated with this company.
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JEP

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Try running Glasswire on your PC.  It will show you what is using up the data on that PC. 
https://www.glasswire.com/
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Rose Mathis

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I have Glasswire and it shows I haven't used all week about half what I'm charged for today only.  Something is wrong on their end.
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JEP

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Then Glasswire is telling you that your data is being used by something other than the computer on which it is installed.  Could be DirecTV, other computer, tablet, cell phone, smart TV, Blu-ray player, game console or even your neighbor.  Hopefully, you can find the leak and slow down the data usage.
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cloverdavid

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Installing Glasswire is good advice. A lot of apps and other services access the Internet if your modem is  connected, even if you are not using the computer. These can eat up a lot of your GBs, depending on what apps are accessing. Anti-virus, anti-malware, Windows update, and even the connection itself, and many other programs you would not suspect are using up GBs actually are.  When I am not using the computer, I disable my PC and Wi-Fi adapters. To do this, go to Control Panel, click on Network and Internet. On the left side, click on Change adapter settings, highlight the adapter and then right click. Choose Disable. Do this for all adapters you use. This billing cycle I have used 21 days of my allowance and have used only 2.7 GBs. Last month, when I did not disable the adapters, I used about 8 GBs for roughly the same period. Install the Glasswire app to keep track of your usage. Here is an excellent review of Glasswire:  http://www.pcworld.com/article/2686040/glasswire-review-this-free-network-security-tool-tells-all-ab...

PLEASE! Tell us where you are located when requesting help. You'll get better responses from people near you who might have had the same problem. What may work in New York doesn't always work in California. Give the names of people and their position that you've spoken with at Exede. After one bad experience, stop saying things like "This is the worst company, etc."  Also, proof read your notes. Some make no sense. Third, stop being mad on this forum. We are not the enemy.

David
Northern California
(Edited)
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Josh

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simple way to test is unplug lan cable from back of modem for hours or days even. I have data useage a lot of times( usually starting a few days after reset) even with modem being the only thing on with no lan cable in. if they would just acknowledge the problems on their end and stop blameing everything on  the customers and assumeing we are all liars. this is obvesly been going on with people for years and years according to a simple google of exede internet.
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Bev, Champion

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The modem can take up to an hour to report usage so, when you unplug it, it may have unreported usage which is reported when you plug it back it.

I've NEVER had unexplained usage in over a decade of WildBlue and Exede service. Only real way to tell is disconnect every device 1:15 before your reset, leave the modem on until 15 mins before your reset then, unplug it too. Now wait 24 hours and see if any data is used. And Yes the modem does use a TINY bit to get and stay connected, it has to talk to the gateway and, the gateway has to talk to it.
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JEP

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The only way to absolutely test for data leakage is to disconnect everything from your modem and then check your Exede data usage with a different ISP provider.  For example, use your ISP at work or McDonald's.  Trying to use your Exede modem to check usage when you reconnect it can use over 100 MB per minute by a data starved computer.  You will have data usage before you can even get control of your desktop.
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Brian Shackelford

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I have used over 10GB of data in a matter of 2 or 3 hours.  At full speed you would be amazed how fast it can go.
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Josh

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no the modem can do the catch up without a lan cable in the back of it as long as it stays powered on. normally I do not even use 10 gig per month until the past few months , simply checking email a few times a day. I have checked from public wifi before and surprise I still used data sitting at mcdonalds and pizza hut a few times. and as far as full speed I rarely see 6mbps  on a good day usually between 2-4.  modem continuesly drops packets and loses sync currently it shows Loss of Sync Count 800.
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Old Labs (VS1-329-L12FZ)

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It's time to schedule a service call, Josh.
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Josh

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got that setup :)
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Diana, Viasat Employee

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We value all our customers, Josh.  They are the reason for our existence. Brian, JEP, and Bev are all correct.  Unplugging the modem is not the answer. Data that was used may not have been reported so when you plug in back in, it appears and customers assume it is not correct. If there is anything we can do to assist you with your data issue, please send an email to exedelistens@viasat.com.  Also  with the faster speed, you do go through data more quickly since you are able to surf the internet faster.
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Josh

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unplugging the lan cable from the back of it, it can still do what it has to do with the satellite. funny how I have had data left over every month until the past few months. my laptop also keeps track of data useage .

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