Where can I look in my account at the details of my data usage?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • 1
I have had unusual data usage maxing my plan and extra purchased data this month. Where can I go to find the details of the usage? Usage by day and usage types?
Photo of Richard Langelius

Richard Langelius

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
2 years ago
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Richard, 

We’ve recently introduced MYESVT which is just a beta program currently   

MyESVT contains a more robust usage meter that will allow you to see a lot more detail about your data usage, including the types of usage, usage by type and when the usage occurred. It also has some troubleshooting and feedback tools to check out if you’re having trouble with your service (or just want to check the status).
How to get started: 

1. Go to https://myesvt.exede.net  and log in with your regular MyExede.net credentials.

2. Read and accept the legal agreement. If you choose to decline, you won’t be able to view MyESVT.

3. What you’ll see now is a dashboard that’s very similar to what our Care agents see if you were to call in looking for help on your account. The goal is to let you see what problems may exist as shown by the status and indicator icons on the dashboard and the actions you can take to resolve them yourself (the bottom row icons) or send it as feedback to us to help you to fix it (the mail/help icon). I hope this information has been informative. 
2 years ago
Photo of Justin

Justin

  • 137 Posts
  • 42 Reply Likes
Can everyone get this tool?

 Definitely read the agreement closely, can't stress that enough.
2 years ago
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
Justin, it is available to everyone who subscribes directly from Exede/ViaSat. It is not available to those who have subscribes through any of the wholesalers or partners, not is it available to the Exede Business customers
2 years ago
Photo of Jason Ritter

Jason Ritter

  • 3 Posts
  • 0 Reply Likes

Does using this tool impact your data usage?  For example, by fetching data or doing a speedtest from the tool, eat into the cap?


Also, is there a way to get back to the user agreement?  I would like to see this again.

(Edited)
2 years ago
Photo of Steve Frederick

Steve Frederick, Champion

  • 2743 Posts
  • 1725 Reply Likes
Jason, the tool does consume data from you monthly allotment, albeit only a few MB. Using the Speed Test part of the tool does use a little bit more, around 12 MB per test.

You can find the customer agreement at http://www.exede.com/documents/master/customer-agreement.pdf
2016-11-02T14:31:50+00:00
Photo of Jason Ritter

Jason Ritter

  • 3 Posts
  • 0 Reply Likes

Thanks Steve. 

Has exede considered making their sites and services exempt from the data cap and meter measurements?  It seems a shame that using the tools and websites from the provider, to trouble shoot issues and improve my service, I'm in return burning through my allotment.  It would be easy enough to exempt all *.exede.com from calculating in the metrics.

2016-11-02T15:11:37+00:00
Photo of Steve Frederick

Steve Frederick, Champion

  • 2743 Posts
  • 1725 Reply Likes
Jason, it would take many many visits to eSVT to notice a jump in your monthly usage. Running speed tests will consume more data, but still not much, since you would have to do almost 100 tests to consume around 1 GB.

I just checked my usage for visiting both the Portal and eSVT this morning, and it reports 2.2 MB was used. I did not do a speed test today. I seldom do them, since speed has almost never been an issue with my connection.
  • 1

Powered by Get Satisfaction