When will Exede offer unlimited internet?

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Will Exede start producing unlimited internet to their customers?

I have been with Wildblue / Exede for over a year now.  Unlike many, I have not had the issues or the complaints (knock on wood!)  that others here have expressed.   I live in a log cabin in a very rural area, so my choices are Wildblue or dailup.  I am not going back to dialup. 

I do a lot of freelance work writing and video production. I absolutely need the highest amount of internet available because of my work.   I have no problem using up my 25 GB in one month, and usually go over because I am researching and doing my work a great deal of the time.   I  have taken to driving to a local community college some 20 miles away to use their free internet ( I sometimes do video work for them, so it is a perk).   I should not have to wait until midnight and work to 5 AM to take advantage of the "free" time - but I am having to do that more and more and clients are not so very understanding - unless they happen to be overseas clients.    

Why does Exede not wise up and offer an Unlimited internet option?   I am already paying a premium for the service, and honestly, I think you would do a whole lot better with marketshare if you even offered the unlimited option.
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Chrisina Paul

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Posted 5 years ago

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Steve

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Another customer recommended using a free app called "GetGo" to schedule downloads after midnight during the free 5 hours. I plan on trying that.

As far as unlimited internet option ... yes we had that with dialup or in my case DSL but I think those days of 'unlimited' usage are not going to last for anyone. There has been talk in recent years to have all users pay for what they use.

In Excede's case, they use a 'cap" so they have just a certain number of users on their satellite so they can keep the speeds up as they advertise. With unlimited usage, the speed would decrease just like normal dialup or DSL customer see.

Unless they launch a 2nd satellite I don't see them having unlimited internet usage.
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Steve Frederick-VS1/Beam314, Champion

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Simply put, it is the capacity of the satellite.  A little over a year ago, while Exede was experiencing problems with their data meter, they stopped monitoring the data that users consumed, for a month or two.  During that period, people were downloading movies, and large files like crazy.  The speeds that we were getting during that time dropped from the 12 Mbps + to less than 2 or 3 Mbps on many days due to the heavy usage.  Exede is working on the next generation satellite, which will be put into service in about 2 years, which should help increase data capacity.  Who knows if unlimited data will ever come to satellite users.  Even cable based providers are starting to limit data because the users are downloading more and more tv and movies, Comcast and TWC have been monitoring usage and are talking about controls.  Just be thankful for the LNFZ that Exede provides, Hughesnet does not have that in their packages, and their speeds are considerably less than Exede's.
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ExedeEmerald

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Hi Chrisina Paul, 
Im glad to hear that you haven't had issues with your Exede service and that everything is working good. I do understand your concerns about the data limit. I know that it is sometimes hard to work with and not everyone is up during our LNFZ. Right now we are not offering a unlimited plan and right now I dont see one being offered in the near future but things might change once we launch our new Satellite in a few years. If you like we can help you manage your data so you can get the most out of your internet just send an email at exedelistens@viasat.com with your account information and we can go over your usage and answer any questions you may have. Exede Emerald
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Christoph Lieding

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I bet transfer unused data is to complicated because who would do such a thing. That would be like giving something back- a refund = no way. To make that work would cost to much. Cheaper just let it run out and buy new. Live Aloha.
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Charles Clark

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Well some cell phone companies do it, so it can't be that hard.
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Annabelle Angel Seraph

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better question is why have a data cap, how much we download isnt bandwidth. you say the cap is so no one hogs the bandwidth, yet bandwidth is the speed at which we download the data at any given time not the amount of data, and you have control over that bandwidth, which is proved by you throttling the network, so it would be impossible for anyone to hog it unless you allow them too. so either you are lying in the usage policy and doing it only so you can make more money by selling a higher data cap, or you are completely ignorant on what bandwidth is.
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JEP

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Like many other technical terms, "Bandwidth" has been redefined by the masses.  The corrupted definition has been in common use for several years.  Actually, data caps do control bandwidth because it limits the number of customers on at the same time.  I reside in ViaSat Beam 329.  It has +80% of its capacity in use from 8am to 2am.  If there were no data caps, this would go to 100% all of the time and service would be horrible.
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Mark Petereit

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Hey JEP, is that usage info available to the public? Or are you a ViaSat employee or reseller?
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Levi Hill

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Hello, Not sure if they still have it or not, You could always ask about the recovery act. I pay $119 for 60 gigs. I also live in a very rural area.
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Christoph Lieding

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I don't believe it. I pay 62$ for 10 gigs..how come??If I could get that deal I'll jump of the cliff here in rural Hana. Aloha to you.
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Christoph Lieding

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Oh I forgot I paid for install. renting of the dish or so really never figured out what the 170$ was for. It works ok exp. when it rains=that happened all the time here=hurray.
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JEP

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Recovery Act plans only apply to Exede customers in specific areas in the western part of the US.  Hughsnet has Recovery Act plans in the eastern part of the US.  It is a government subsidy thing.
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thorneo

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It will never happen... Viasat has a long way to go.
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ExedeEmerald

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Hi Levi, 
We no longer offer the Recovery Act packages. =( We now only have the 4 packages for Exede Customers which is our Classic 10, 15, 25, and Evolution. Exede Emerald 
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Mark Petereit

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It's happening! August 18, 2014. "Virtually Unlimited" Freedom plan -- $99/month.

Quotes around "virtually unlimited" because there's technically a 150GB cap, but it's said that it generally won't be enforced. Probably just there so they can legally cut off people who are transferring terabytes of data in violation of the use agreement.
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Teresa

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What I heard though its to new customers only so that leaves me and all of the above who are already customers in the dust with the basic internet plans.
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Mark Petereit

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Maybe not. I've also read that the existing plans will all get their existing caps doubled (or even tripled.) Sure, it's not "virtually unlimited" but it's something.

What I'm waiting for is to see if I qualify as a "new customer" once my current contract expires this October.
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Teresa

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We shall see I would also be willing to change my plan if they offered higher data caps.
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JEP

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I think the Freedom Plan will only be offered in underutilized beams.  Subscriber numbers have leveled off and adding higher priced higher data caps to these underutilized beams will allow more dollars based on the existing number of subscribers.

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