when you ask for a stop payment on an viasat account thats not yours because they charged your card

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they charge your card anyway and inform you they can not refund your payment until your girlfriend makes a payment? This company is horrible and worthless. When you ask them to start to process your refund they say well we cant do that because they will just deny it WTF are they retarded? I asked you to start it not tell me what will happen. So this company will steal your money and data and information.
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Chris Wilson

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Posted 1 year ago

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Jim16

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Tell your girlfriend to make a payment...
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privatejordy

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In situations like this I would contact my CC company and tell them it's a charge that you did not ever approve or authorize, unless your girlfriend is an authorized user, or you've allowed this charge to recur multiple times. Your credit card company will remove the charge if this is unauthorized use that you've just noticed, and you can request a new card to prevent future charges since you'll have a new number. I don't know your situation, just telling you what I would do if I didn't approve the use of my CC. If your girlfriend is an authorized user or you've allowed her account to be charged to your CC 3 or 4 times without complaint, or you share an address, you'll probably perceive yourself as screwed.
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Chris Wilson

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i meant ex girlfriend i dont speak to her anymore

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privatejordy

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Revoke any authorizations with CC Company and request a new card.
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privatejordy

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I'd be changing credit card credentials, passwords etc
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Stephen Rice, Champion

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I’ll never forget George Carlin’s wisdom regarding women. Unfortunately I can’t repeat it on this forum.
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GabeU, Champion

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Might it be a situation where you aren't ultimately authorized to make changes to her account?  Though it's your card, removing it would be making a change.  

I'd advise doing what others have suggested if you can't get her to do what's right.  
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Brad, Viasat Employee

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Hi Chris

If it's under her name and a payment was made it's seen as a valid charge on our end and we can't track it down by a card number. What you will need to do is dispute the charge with your bank to reverse it (and probably replace the card since she may have other things she's using with your payment method or saved payment method) and from there the bank contacts us releases the fee, you get your money back and she gets charged again.
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Stephen Rice, Champion

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An ex had my credit card once. She used it to buy $1,500 worth of purses without my knowledge. I was not a happy man.
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Ivan Bludnik

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privatejordy

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I had a friend that was in a long term relationship with a gal that he allowed to run his finances in every way, and she was legally an authorized user on all accounts.  When he did her wrong, since she couldn't take the house, she legally maxed out every card and got him for over 30K in retaliation, and there wasn't a thing he could do about it.  After 8 or 9 years you can't claim you didn't know she had her own cards.
(Edited)
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Brad, Viasat Employee

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I learned pretty quick fielding inquiries like Chris' that if the relationship ends, you probably should change your card too.  I'm willing to bet we're not the only service that could ding him for a payment just because of how many companies keep cards on file (Amazon, Netflix, Hulu, Insurance, etc) 
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Stephen Rice, Champion

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Let’s hope she doesn’t shop at Louis Vutton.
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GabeU, Champion

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I'm so glad that my marriage ended on friendly terms.  :)  
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Tumeka Rouse

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I'm very upset with Viasat and wish I never used their service. Told them in the beginning of year didn't want their service. I used my daughter card once in the past and they still keep charging her card until today. I was told in the beginning of year that there was only 2 months remaining on contract. I'm told the same thing when I called today at the end of September. Meanwhile we unauthorized them to use my daughters card and they still keep charging her and we keep telling them to stop using her card. One customer service rep told us it was removed and they still taking advantage of her card. Now the representative today say the account was documented they told her they were going to keep charging her account until I put a new payment method on file. That's all lies and was probably just added in the notes since we requested our money back. I feel like we are being bullied. I advise no one to use this service ever. We have been paying them for service we don't even have. They are just money hungry and push you around once they get your card info. The get a zero in the better business bureau. I have never left any bad reviews for any other company.
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privatejordy

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Report the card stolen, destroy it, and the new card will have new and different information.
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privatejordy

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The only way to remove a singular payment method is to replace it with another valid payment method. That's true for most companies if you ever set up automatic payments and you provide billing information. One way to stop debits in that situation is to pay by another method prior to the draft date.