When will ViaSat 2 be available in my area?

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When I ordered service from Viasat, I ordered the satellite + phone -- the installer mentioned after the system was installed that the phone box wasn't included on the invoice.  I had initially thought this was a simple mistake.  My account shows I'm on the VS-2 but in reality, I'm on VS-1 Beam 332 - I keep getting told I'm on Beam 173, which offers unlimited + phone in Central Arkansas.  If the unlimited package is being offered in the areas around me, then it should be offered in the same location I'm at.  Why is the unlimited package offered in the same beam but not here?

This is not what I ordered, not what I'm hoping to get, and I really don't appreciate paying for a limited service (liberty plan) when unlimited is being offered in all areas N,S,E, and W of my location.

Please answer this question.  Or should I contact the BBB of Arkansas?
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Timothy Jones

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Posted 7 months ago

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VeteranSatUser, Champion

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So curious. When you go to the Viasat website to check what plans are available to you, do you only have to enter a zip code or a street address? If you enter a street address, that most likely means multiple beams and plans are available in your area. I can get "you to" 30Mbps at my location. 2 miles east of me my neighbors cannot. It is because I live on the edges of beams.


Honestly, be thankful you have the Liberty Plan. Most people on here will tell you it is better than the "unlimited" plans that are unlimited in name only. Now if you expected to be on Viasat-2, that is a different story. To confirm, do you have a triangle modem or a modem that stands upright.
(Edited)
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Timothy Jones

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It's a VS-1 modem / no phone service or wi-fi -- it's gray and stands upright.  I dislike the idea that unlimited is offered in every zip-code N,S,E, and W. of my location but not here in the middle.  I doubt the beam is all over central Arkansas and not on this particular road / area.
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Timothy Jones

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According to ViaSat technical support, I'm on beam 137.  On the old Exede / VS-1 system.  This has nothing to do with VS-2.  Now they are offering phone and wi-fi, which only comes with the newer VS-2 modems.  I don't think they know or if they do, it's much like bait-and-switch -- I ordered internet+phone with the installer conveniently saying the phone box was inconveniently not listed on the invoice.

I didn't have any choice until afterward of what system I was on, until I asked and had already signed the 2 year contract -- now I'm told they will waive the ETR if I closed my account, but this is the only ISP other than Hughes.net and I left them due to everytime I placed a call my phone would disconnect -- every single time.  It's not my fault they cannot fix their system.  And I don't expect to not be given the same offers of packages that are available at every location N,S,E, and W, of my location -- it should be here as well. 
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Timothy Jones

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Especially when the broadcast networks over the air advertise UNLIMITED BRONZE SILVER AND GOLD at half the price I'm paying now for the same viewing area.  It's exactly false-advertising.  If I can receive the broadcast ad over the air, then they should provide what they say they do or be called on it.  That's exactly what I'm doing.  We have no DSL / Cable internet other than wireless in this rural area and I stand up and say something because there are other people who will benefit from me doing so in my area.
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Timothy Jones

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Besides, when I ordered service I had to pay 50 something dollars to even get it hooked-up.  How was I to know they'd bait and switch me according to the adverts on broadcast television?  They rolled that ad out at the same time as when I ordered service last October after I left Hughes.net.  They won't tell you these things other than it's not available in your area or it is -- all I'm asking for is to get what I'm being told is available.  Nothing more nothing less.
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Timothy Jones

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Bigger cities = more paying customers = more revenue.  Rural areas don't offer the same revenue so they conveniently opt for more money -- it should be a priority for them to serve all equally -- open internet and have a priority for RURAL areas like mine w/out DSL or cable high-speed internet.  Satellite is the only alternative other than wireless which is not suitable for residential purposes in a rural area. 
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Nathan Hart

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Availability changes constantly. And always will. The time to do something was last October when you didn’t get your phone services. Little late now.
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I thought installation free? Well standard installation is. I would think the $50 was for additional installation needs?

Plan option do change like the Midwest weather. Just keep monitoring your address on a regular basis to see what your options are.
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SonyaA

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NO its not about availability changes I have heard of this happening quite often. Example right now they sent me a flyer in the mail about the Viasat 2 larger packages and signing up for them but when I go online and look they are not available to me. THIS is one of the main reasons I will not call about changing you can not trust to get what your told you would. Why would you want to sign a contract which after doing so they say oh this is what you have not what you asked for tough stuff your under contract now. 
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Old Labs (VS1-329-L12FZ)

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With bulk mailing rates these days, determining what's available in a specific zip code boundary, and the fact that a beams typically elliptical footprint doesn't necessarily fall within a zip code boundary, it s more like close enough for horseshoes and cheaper to target a large area - that's why the flyer you posted has the "not available in all areas" shown in the fine print.

Same holds for TV ad placements.

Each satellite has it's own beams which may overlap, intersect, etc.  and a dividing line is drawn at some place.

Just a few days ago, I was told it was raining in my area... it was but only on half of my property.
(Edited)
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VeteranSatUser, Champion

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I use to get Hughesnet mailers all the time.  Haven't seen any in quite sometime.


I can't remember if I ever got a piece of mail to subscribe to Viasat. 
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Old Labs (VS1-329-L12FZ)

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I did... once, it was from the local dealer and appeared to be some support material Viasat had provided allowing him to customize. Simple bulk mailing and chances are he didn't have the $$$ to specifically target down to the address level. Not that I find mail ads effective - my neighbors leave their bin by the mailbox and outside of the address label (if needed) most of the ads go there anyway never darkening my door.

When in doubt call and get it in writing is the best I can advise or try viasatlistens.

Then at install ask for the install plan and know where the dish should be pointed, then show me the modem. There are some major differences there which are observable - if not as expected show them to the door prior to install. Trust but verify... 
(Edited)
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Matt B, Viasat Employee

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Timothy,

Please send us an email at viasatlistens@viasat.com.  We'll clarify which satellite you're assigned to, and whether or not Voice is available.