When will new plans be rolled out with a larger data choke in Northern Ca?

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When will people like us who had a 150 gig Freedom plan receive more data, after being penalized for moving 1/4 mile?
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Rick

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Posted 1 year ago

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Ron Frank

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I was very happy with Exede for the first couple years, but the past 2 or 3 with these horrible speeds and blank promises of the new satellite going up "next year" I am about fed up! The sat is FINALLY up and they claim it will be operational early in 2018. I am waiting for the Freedom plan here since it was NEVER offered to us, but if they dont "make it right" with us loyal customers that stayed I am OUT OF HERE! I had problems with the "other" company years ago, but their new system my neighbors have blows the doors off what Exede is giving us now and is looking better and better by the day!
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VeteranSatUser, Champion

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I can say with almost 100% certaintity Hughesnet won't come close to Viasat a year from now once Viasat-2 and its new plans get offered. But if you want to move to Hughesnet now because you think it is so great and lock yourself in to a two year contract, have at it. You will then be stuck with 2010 technology in 2018 because Hughesnet is just more of the same, while Viasat-2 will be conpletely new tech from the ground up.
(Edited)
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Rick

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I couldn't agree more. I had Hughes Net for a couple of years I believe. It was horrific! Worse than a landline back in dial-up days.
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Steve Frederick, Champion

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Most of us would be thoroughly excited if we could get 150 GB per month. We are limited to 25 or 50 GB per month. If you want more data, you may have to move into an area with ground based cable internet.
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Matt B, Viasat Employee

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Rick, a new promotion is going live today.  I don't know what will be offered in your area, but it might be worth a look!

Follow this link for instructions on how to see currently offered plans, and how to change to them.
http://help.exede.net/articles/General/How-to-change-your-Exede-plan
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Rick

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There is nothing offered better than what I already have, but thanks for thinking of me...
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Brian, Champion

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It's hardly a penalty for moving 1/4 mile. It really is technology and the way satellites work.

Often, the confusion comes about because people mistakenly believe that a satellite can adequately cover every place the satellite can "see." And while that's mostly correct the way things work is slightly different.

Satellites transmit beams of radio frequency. In a beam, signals are aimed and directed at specific areas on the planet. The edges of beams are pretty well defined. If you're in one of the smaller beams you'll get stronger signals. If you're outside a small beam, your signal will be weaker because those signals are directed at much larger areas. Generally, smaller beams are aimed at places where the population density is high.

These aren't real numbers. I use them for illustration only.

Beams cover roughly circular areas. For a small beam, we'll say that circle is 100 miles in diameter. That's an area of about 7,800 square miles. With a larger beam, we'll say the circle is 500 miles in diameter. That's an area of about 196,000 square miles. So, essentially, you're spreading the same signal over a much larger area by about 25 times.

If you're lucky enough to live in a smaller beam you'll get better reception than when you're outside the small beam.

The next question you should ask, then, is why 1/4 mile? It can't make that much difference. The best answer I can give you for that is there has to be a cutoff point. If not 1/4 mile should the cutoff point be 3/8 of a mile?  If so, then why not make it a full half mile? And if a half mile is good, then why not 5/8 of a mile? It's only 660 feet more than 1/2 a mile.

In short, a line must be drawn somewhere. Whatever that distance is for Exede, you're a 1/4 mile outside that. I hope you understand the distinction.

Best wishes.
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Bev, Champion

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I'm sure that once Viasat 2 is online, January or February of next year if all goes well with it, better plans will be available, no matter where you live.

Viasat has said many times that they recognize the data the internet and, customers demand today and, want to let us stream and, use the internet more like land based ISP customers can. I'm sure that will begin happening when Viasat 2 comes online.
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Jim Eoff

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I'm glad I heard about the new plans availability here - don't think I got an email announcement.

Much happier now -- I think Windows and Apple and our seven devices were costing us a lot. :)
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VeteranSatUser, Champion

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Just think what you had connected when Exede came out. Now look. I have over twice as many devices that can connect, and that is just one person.
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Jim Eoff

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Yes, and the dang updates can be a gig. I thought I had Windows 10 set so that updates would only be d/l once and the update files shared -- need to check on that.
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Ron Frank

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I dont have a problem with Windows or HP updates as they can be "set", but OMG I am finding so many other side apps and programs do auto updates with no "schedule" function!  Anti virus programs, even some social media games, etc a new version is out BAMM it just downloads it at will.  I cant count the times I walk through my computer room while my computer is in sleep mode and my hard drive is going like crazy obviously downloading or updating something.  Even my new wireless printer goes online at will searching for updates with no way to schedule it.  Every time we want to print something we have to get up and go turn the printer on.  The internet has evolved, yet satellite is still binding us to now extinct "data caps".  Sooner or later things NEED to change.  Just like early cell phones charging by the minute and now are unlimited, you simply cant cling to outdated technology!  The internet isnt a "novelty" anymore, it is a utility no different than phone or electric.
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Ron Frank

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OK I am going to be blunt and honest here.  The last time my comment got removed!  I tried Hughesnet and was thoroughly disgusted and started Exede a year before my contract was up and ran both until it ended.  Exede blew Hughes away in speed reliability and data.  The last 3 years my service has been horrible and my search for answers got me nowhere.  Exede "claims" 12Mbps, our "norm" the last 2+ years is 4Mbps.  During peak hours we commonly see speeds BELOW 1Mbps.  In foul weather (including extreme hot or cold) more people are inside online, our speed drops.  Holiday with kids home from school, our speed drops.  EVEN CHRISTMAS DAY WITH PEOPLE HOOKING UP NEW DEVICES, our speed is HORRIBLE!  Customer service, repair techs NO ONE had any firm information to offer.  I started my own "investigation" and was able to get bits and pieces from various sources including representatives of Exede, the Viasat corporate site, and several aerospace sites involved in the Viasat 2 launch.  The final "explanation" from Exede blames my LOCATION.  Freedom was never offered here, and last I knew Exede stopped taking new customers here completely due to the overcrowding issue.  I was constantly assured the problem would be resolved when the new satellite went up "next year".  Sadly, by no fault of Viasat, the launch suffered delay, after delay, after delay.  A tech finally put it to me this way ... in anticipation of the original launch of their new revolutionary satellite (3 years ago) Exede had a big sales drive to sign up new customers.  The new satellite didnt go up as planned and now the existing system is suffering from a severe overload situation.  This is all a perfectly understandable and acceptable explanation, shit happens, but my problem is why couldnt Exede be honest and forthcoming and tell us this?  Explain the situation.  Tell us whats being done to correct it.  Give us updates, and a timeline.  HOW ABOUT EVEN AN APOLOGY????  No, they choose to keep us in the dark and feed us BS from our "contract" stating our speed is not guaranteed and passing blame onto anything and everything else "beyond their control".  We have no other options out here, that is why my region is so overcrowded.  My disgust for Hughesnet has kept me here enduring this the past 2+ years, the satellite FINALLY went up in June, and is "supposed" to be operational early next year.  I am waiting to see what Exede is going to do to make this wait right for those who stuck with them through it all.  I see many posts questioning data usage figures, and yes I see it also!  A week of severe weather with internet outages, and power outages and VERY LITTLE time online, but Ive exceeded my data limit?  Go away for 2 days and come home to find Ive gone over again?   Now I am seeing time and again if I simply have the internet open when I am restricted, my entire PC slows down?????   Still I hang on, but if things dont change when this "revolutionary new satellite" finally goes online, it will mean war!
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Old Labs

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FWIW, some of the symptoms you mention here suggest malware or a virus. Specifically:

I cant count the times I walk through my computer room while my computer is in sleep mode and my hard drive is going like crazy obviously downloading or updating something.   
Now I am seeing time and again if I simply have the internet open when I am restricted, my entire PC slows down?????
You might want to get a second opinion from an alternate malware/anti-virus rather than relying solely on your primary. I manually run MalwareBytes as a secondary.

MalwareBytes frequently (infrequently for me)detects and fixes issues that a primary anti-virus does not. None of them, however, are 100% accurate.

https://www.malwarebytes.com/

Just a thought as I read your posts.

P.S. In all those countless times when you observed your hard drive thrashing while your computer was in sleep mode, did you ever stop to determine wth was going on?? That indicates it's not as sound asleep as you think it is...   
(Edited)
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Ron Frank

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I have had my bouts with viruses and malware as Im sure we all have, but most of my suspected downloads or updates I am referring to have resulted in "pop ups" when I get back on or when I open a program that "XXXXX has been updated" or "there is a new version of XXXXXX click install to continue".  Of course I search for an update manager to schedule or turn off updates and find nothing.  Even my new Brother all in one laser printer, of course is wireless, but it updates at will with no update manager that we are able to find so far.  We just keep it turned off until we need to print something, which is annoying, but effective.
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Bev, Champion

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The bigger culprits for auto update are Windows 10 and, mobile devices that will only download larger (usually 100MB or more) over wifi. Windows 10 now downloads what it thinks are critical updates at will, even on a metered connection. Devices will hold off, and, even if you tap to cancel large updates, they can be queued to wait for wifi - connect to your Exede/Viasat service and, they download immediately.

My HP Slate tablet is especially bad for doing that to me. I don't put it on my home wifi unless I've just had it on public wifi in the last couple of days, or I really need to use one of its apps at home. I have watched it eat 1 GB in just a few minutes updating on wifi, don't need that at home.

UBlock Origin is the biggest bandwidth saver I have found - love it. Works well, easy to configure, easy to temporarily turn off, or, turn off for specific sites - best solution I've found.
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Jim Eoff

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I've not had the problems some report about slowness. Increasing data usage, yes, but I tend to blame our number of devices and the large updates from Apple and Windows.

However, it is irksome that I receive mailings from installers offering 150GB data caps but they are only offered to new customers. I understand economically, but grrrrrrrr.
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Ron Frank

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I constantly get correspondence from local installers offering me "rural high speed internet" through Exede.  Forget packages, speed and data caps, Exede is not taking new customers here PERIOD!