When trying to view how much data I have used I get Failed: 500 in the data window. What does this mean?

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Photo of Kenneth Shepherd

Kenneth Shepherd

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Posted 4 years ago

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Photo of Exede Lindsey

Exede Lindsey

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Hi Kenneth, 

That’s odd you would get this error, try to clear your browser's cache - If there's a problem with the cached version of the page you're viewing, it could be causing the 500 issue. You can also attempt to delete your browser's cookies. Some 500 Internal Server Error issues can be corrected by deleting the cookies associated with the problems you're getting the error on. After removing the cookies, restart the browser and try again. If this does not work please send us an email with your account and contact info to exedelistens@viasat.com so we can further look into this issue.