When they say the speed will be "throttled down" once I go over my data limit, what does that mean exactly?

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When they say the speed will be "throttled down" once I go over my data limit, what does that mean exactly? If I am getting 15Mbps when I am under the monthly limit, how fast can I expect when I go over?

The reason I ask is that it appears to have dropped to .25Mbps. I have to use a Microcell in order to boost my cell service in order to have phone service at my house. The Microcell uses the internet to aid in boosting the cell signal. Apparently at .25Mbps the signal is too weak to allow the Microcell to do its job. I think that I need at least 1Mbps for my phone to be dependable because we were previously on DSL and it only gave us 1-1.5Mbps. I need to know if "throttleing down" means completely crippling by cutting it to 1/50th or so of regular speed or can I expect at least 1Mbps so I can call 911 if the house catches on fire?

Let me also say that I switched to Exede because our DSL was unreliable. I had no idea at the time how much data we used monthly. All the ads told me that 25GB was enough to do just about anything. We plowed through our 10GB of data in three days. Now I am at a loss as to what to do. One of the reps told me about the Freedom plan that allows 150GB of data for $99. That is truly what I need, but apparently it is not available in NW Montana. Can someone give me some guidance please??
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Bill Kunz

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Posted 3 years ago

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Bill Kunz

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Also, I tried to change my plan online, since it isn't completely cut off. Problem is that the website tells me that I need to call in to buy more data or change my plan and I can't call in because my phone doesn't work when my speed is .25Mbps. HELP!!
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Old Labs

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Bill,

Sounds like your only option is to call in during your free zone when speeds should be restored. If on a class Exede plan, that 12:00 AM to 5:00 AM. If an Evolution Plan it's 3:00 AM to 8:00 AM.

Before doing that however, I'd suggest taking a look at the following threads to see if you can bring your usage down:

Data usage tips | Exede Internet Community

Some tips on Windows 8 data usage | Exede Internet Community

Otherwise, you'll likely just blow through any buy more or the difference available in any upgraded plan.
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Bill Kunz

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Thanks for the reply Old Labs. It doesn't look very promising for us to remain Exede customers. While the speed is fantastic below the data cap, we are a moderately heavy internet using family. I would like to enjoy the internet and encourage my kids use of it rather than play policeman, which is what I have had to resort to since we had Exede installed five days ago.

To top it off, we operate a bed and breakfast here as well. One of the reasons I was trying Exede was because we want to be able to offer internet to our guests. I will not be able to control the usage once we make it available to them.

At this point, my primary concern is keeping my phone operational for emergencies while we figure out what to do long term. Again, when I was told that the internet would never be turned off only throttled back, I would have thought my phone would keep working considering it only needs 1Mbps.

Again, what does "throttled down" mean in as far as speed? Is .25Mbps what I can expect moving forward. I guess I could post on this forum for someone to call 911 for me when the time comes, because posting here is about all I can do.
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Old Labs

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I don't recall ViaSat ever publishing an exact speed for being throttled when exceeding your data limit. However, wouldn't be surprised if it were as low as 256Kbps (~.25 Mbps). In addition, I suspect there's also some prioritization going on and you're at the bottom of the prioritization queue particulalrly during peak periods..

    
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Bill Kunz

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How often do the Exede reps check and respond to this forum? I would like to hear from them as to what one can expect in the way of speed after they have been throttled. Clearly I should have asked this question a week ago before signing up. I assumed when they said they would never turn it off that my phone would continue to function as it uses virtually no data.
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Steve Frederick, Champion

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Bill, you should send an email to exedelistens@viasat.com with your question about expected speed when you are DAP'd. 

If you need a reliable phone, consider adding Exede Voice. It does not use any of your data, and continues to operate even when you are DAP'd.
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david, Champion

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Don't take this as snarky because it's not. From your decription of your expectations, satellite internet is not for you. You have to be a data miser. You will have to keep very tight reins on you children. Guests on it are right out.  It is what it is. If your only choice is dialup or no internet it is great. You just have to learn to deal with it's limitations.
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Exede Amber, Employee

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Hello Bill, I would be happy to look at your speeds for you to see what is going on. Please send your account information to exedelistens@viasat.com, so that I can get started.
(Edited)
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Roger Wernsing

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Hi Bill,
Your Micro Cell will eat up the Data, it works with Exede and doesn't with other satellite companies, but data usage is heavy.
If you need a home phone, I would look into the Exede voice phone, 29.99 a month, unlimited long distance and takes no data from your internet plan.  Works great!
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Bill Kunz

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I called and talked to the Exede folks about actual speed one can expect once they have been "throttled". No one would give me a straight answer or even close to an answer. Exede Amber, I asked to be connected to you, but they said that they could not do that because you work from home or something to that effect.

I bought more data to get through the month. We have now been using internet sctrictly through the MicroCell and our data usage has dropped to virtually nothing. It is nowhere near as fast as using the Exede service directly, but at least our cell phones work. The delay on the phone is terrible. Far worse than it was with DSL. Everyone should know though that the Microcell in fact does not eat up data at all from what I can tell. I think it just uses the internet to help triangulate your location then boost the cell signal. I really have no idea how it works, but I know that it does not use much data to do so.

So, for those of you that live in the middle of nowhere. It is possible to use Exede to power a MicroCell and then use the 4G on the cell or ipad. We have unlimited data on our cells and ipads, so we don't have to worry about additional cost of buying more data like we do when using Exede directly. The 4G service is slow, but it is over 1Mbps, which keeps our phones working unlike the throttled Exede.

Every Exede rep that I talk to on the phone says that the Freedom plan will be rolled out nationwide in the next month or two. Hopefully they know what they are talking about. At that point we will be able to use the internet the way we have grown accustomed to using it. For now, we are learning to live with limited high speed data and unlimited low speed through our cell service after we are throttled by Exede..

Exede, I could not be happier with your service when it is not throttled. You really should make it more clear to folks that they will not be able to spend much time on Youtube, Facebook, Netflix, Gaming, etc. These websites are becoming a daily part of many people's lives. To be told prior to subscribing that you can do almost anything you want with 25GB is simply not true. Perhaps you can find a way for people that are looking to make the switch to Exede to be able to tell how much data their family uses on a monthly basis. This would eliminate surprises when they chew through their first 10GB of data in a day or two.

As for allowing our B&B guests to use our internet service, it looks like we must keep our 1.5Mbps DSL service because Exede does not offer any type of business or other plan in NW Montana that will accomodate our needs. This is the only way I can see that we can make sure they are always connected and our cell phones keep working. That is too bad! Again, I am very happy with Exede, when it is running .... at full speed. Unfortunately that just isn't more than a few days per month around our home and business.

Exede Amber, if you still think that there are options we have not explored I would love to work with you to figure them out.
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Exede Amber, Employee

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Hello Bill, If you would like me to contact you over the phone, so that we can discuss this further, please send me your account information as well as the best contact number and time to contact to exedelistens@viasat.com.
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david, Champion

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I don't think we're going to see the Freedom plan nationwide and if we do, you can forget about using the internet. The slowdown at the start of the LNFZ will be looked back at as the "good old days".
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Steve Frederick, Champion

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david, I agree with you completely. We did have "unlimited" internet about 2 1/2 years ago, when Exede was having issues with their meter, and was not monitoring data for the users. Speeds went from the typical 15 to 25 Mbps down to 3 to 4 for about a month, during the prime times. Too many users downloading and streaming caused congestion. And back then, Exede had around 300,000 subscribers, now the number is in excess of 650,000 subscribers.

We may see some increases in the data caps, but very unlikely unlimited for everyone. A look at speeds during the first several hours of the LNFZ or EBFZ is a good indicator, as people are using the scheduling programs to stream videos and download large files.

The best hope we have for better data caps will come after the new bird gets settled in space some time in 2016.

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