When is viasat 2 going to be up and running at full capacity? I'm tired of dealing with less than 5 mb/s at ALL times I'm home.

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When is viasat 2 going to be up and running at full capacity? I'm tired of dealing with less than 5 mb/s at ALL times I'm home. Even over night.
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Matt Larson

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Posted 5 months ago

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Andy Schack

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Oh boy....here we go. 


Andy
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Jim16

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We need to put "here we go" on a sticky note for this forum....:)
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Old Labs (VS1-329-L12FZ)

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If believing the CEO from his recent conference call when asked:

So once we have all that done we're doing that ahead of when we originally anticipated and that will probably be done I think in July, August timeframe and that'll get us pretty much all the tools we need to be able to manage all the service in all the areas.
As noted by VeteranSatUser below, that's full "crippled" capacity...
  
(Edited)
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Matt Larson

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Is it wrong to ask if services are going to be improved by the addition of a new satellite? I pay more than twice what my rural living co-workerspay for internet but am out of range of this optional service. So I do desire an improved service. Paying over $120 a month for internet service that barley meets the speeds from twenty years ago is frustrating, yet the reaction here is "here we go again". Well evidently this is a persistent issue that needs to be addressed. But the viasat community here is content with sweeping it under the rug for some reason? We live in rural areas so we should only use or internet for text based browsing? As the internet is becoming more and more complex are rural users going to have to accept an archived and in comparison, archaic, internet?
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Old Labs (VS1-329-L12FZ)

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No, it's not wrong to ask - some have just grown weary of the discussion. It's been discussed ad nauseam here since Viasat-2 service was launched back in February.

The expectations were high to begin and with the antenna issues many hopes have been dashed as Viasat scrambles to make due with its suddenly limited capacity on Viasat-2and uncertain coverage areas as I read it.

IMHO, some of those expectations were ginned up by folks not even employed by Viasat and misreading the tea leaves. Viasat employees here were always quick to preference their statements with "we anticipate..." before the service was launched.  

As noted above, there may be some change by July/August but for the most part we're on to Viasat-3 at this point. It is what it is at this point, the capacity is fixed at launch - if oversold in your area or coverage isn't available due to the antenna issues you are seeing the result.  That can only be explained so many times before some get "snarky". It's not like they have the option of sending a repairman to the satellite...

 
(Edited)
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VeteranSatUser, Champion

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Viasat-2 will never run at full capacity due to the antenna issues. 
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Deku (The #1 Hero Data Saver), Champion

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well at least its better than nothing right??? :P if your tired of those kind of speeds... then you have 2 options... first option deal with the speeds and just do basic browsing and dont do any video streaming execpt for reading articles and learning new stuff :3 OR you can do without internet :P that is all i have to say :) NOW GOOD DAY!!! :P

P.S. just a little heads up :) at 5pm to 2am... is when you will see your speeds be REALLY slow :) cause... people are using the internet :) just use the internet during the daytime to get better speeds :P
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Tres Bien

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"well at least its better than nothing right???"
Right.  A belly full of lead is always better than another night of starvation hunger.
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Nathan Hart

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VS2 is operational at 98% beam capacity. Plans were rolled out nationwide about a week ago. Go check the Change My Plan section on the website.
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Deku (The #1 Hero Data Saver), Champion

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for some odd ball... i still access the exede account login website still :) but... when i went to account.viasat.com it says the website is under maintence... i wonder why :( but i can still access the exede account through the exede website though :3
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VeteranSatUser, Champion

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There is no way it is operating at 98% beam capacity. At least not as originally planned.
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Old Labs (VS1-329-L12FZ)

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The "98%" statement (which is being taken out of context in the full answer) was that 98% of the beams were turned on and that 1 or 2% may never be - that doesn't mean anybody's home nor does it say anything about operating at capacity. Here's the full answer since everybody wants to stop at the fist sentence:

So I would say 98% and 99% of the beams are on. The 1% or 2% that’s left, we might not turn on, that’s. So I think we're pretty much in coverage now that the final point of it is that while we've been refining these estimates, we haven't - think of a beam as having a contour on the ground. We can say here's where the beam is, but the issue that we had to really confirm and we wanted to do this with direct measurements on the ground was like understanding where the edges of those beams were, because we don't want to offer service to people without having good understanding of the satellite performance in each of those areas.

So basically we've turned all the beams on in to some extent but think of it the outer sneak peek of the outer edges of those beams we delayed turning on so that we'd have some margin for error in case the model didn't turn out to be correct. But so far, things have checked out really well. I mentioned we have tens of thousands of terminals on the ground in all the beams so with those we can measure what the actual performance is and we're just now about to expand all the beams to sort of their kind of what we believe will be probably their end coverage state.

The other thing I also mentioned that we have a few things going on still just like one of them is we design the satellite so that we could cover all of the service area and not need all of the ground gateways to do that. But because of the antenna issue, there is a lot more value in getting all those gateways deployed.

So once we have all that done we're doing that ahead of when we originally anticipated and that will probably be done I think in July, August timeframe and that'll get us pretty much all the tools we need to be able to manage all the service in all the areas.

Context matters.

Source: https://seekingalpha.com/article/4177027-viasat-inc-vsat-ceo-mark-dankberg-q4-2018-results-earnings-...
(Edited)
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Matt Larson

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Man you are all seem.either really sarcastic or really passive, totally accepting of piss poor service, the same excuse of beam congestion, and the given solution of "it would work fine if you tried it when you're not home". I was told when the new satellite was up, active and reliving the congestion that speeds would improve at all times. That's what I asked about, I know congestion is given as the root problem, but their have not been thousands upon thousands of new viasat customers in this region, most are leaving. I'm just unlucky enough to live in a valley that the alternatives here don't reach. So knowing that there are many options out there to reduce congestion why is that still the go to reason for sub par service? I just want a modern reliable service and I am frustrated that I am unable to do my work at home when I'm home.
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All of that was said before any of us knew about the damage to Viasat 2. Still, in some areas it will help. Migrations aren’t going to happen overnight. Results won’t be instant.

In many areas install are VS2 only now and, in time either because people change plans or leave Viasat, service on VS1 will improve.
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VeteranSatUser, Champion

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Didn't you say plan options have already changed in your area?
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Bev, Champion

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They have, VS2 Unlimited 12 Mbps Bronze, Silver, Gold for new customers, only Liberty plans to switch to for existing VS1 customers unless we want a VS2 plan which is more money for less priority data and, slower speed. ONLY 12 Mbps here now on any plan.

I have unlimited Silver 25Mbps and, I'm not about to go with either VS2 Bronze or Liberty 50 for the same money when both are 12 Mbps and, less priority data than I have now.

What I am waiting for is for people to go into vacation mode, then be forced on a lower usage, or a VS2 plan when they come back, thus reducing the load on my beam. No new install are going on VS1 here, so it won't get worse and, will hopefully get better in the coming months with vacations and people leaving Viasat.

I'm willing to sit tight and ride it out for a few more months. It works, all be that rather slowly if I get deprioritized in the evening, that's just for 3-4 hours a day so, not horrible.
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But Viasat's Twitter feed said they offered broadband across the entire country. Wouldn't that mean you should be able to get 25Mbps?

Yes. I am making a point about advertising practices.
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Matt Larson

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Jim 16, 5 mb/s is my peak, typical speeds start at 4 and drop to 1.5ish durong peak times. I'm in an onlone college program and even my books have troubles loading as I scroll through the pages. Some if them I can download, others I can't. I have been thankful for the service I get however limited it is, but I have been told that my slow speed was due to congestion and that once viasat two relives the congestion I should have better speed, less prioritizatio and fewer connection issues. This was the root of my question. It seems that these assurances are void due to the reduced capabilities of the new satellite though.
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We that. And giving the pricing and plans offered on Viasat-2, I am not sure how many are switching over.
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Cecelia Henderson

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I was thrilled when I could leave HughesNet, but I'm not so sure it wasn't better. It doesn't seem any "faster" and the "usage" meter on ViaSat sucks because it doesn't show daily usage. I lost huge amounts of time on the 5th and 6th, but they can't tell me why. I don't watch movies are long videos on the computer. I've had the service 15 days and service has been dropped 4 times without rhyme or reason. I don't get it. Remote users seem to pay the same or higher prices and get half the service. I'm 2 miles out of town, but can't get one of the big providers. It's just not fair.
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Diana, Viasat Employee

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Hi, Cecelia Please send an email to viasatlistens@viasat.com with your account and contact information.   We would like to take a look at your account. You should not be having intermittent connectivity issues. There could be many reasons for the data usage issue and we want to look into that as well.
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Tres Bien

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interesting...