When I try to change my plan, the available plans are blank. I can see my current plan, but not the available ones. Please help ASAP.

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  • Updated 9 months ago
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Travis Childress

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Posted 9 months ago

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Stephen Rice, Champion

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Have you tried calling Viasat?
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johnny c

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Travis, i think that is what most are seeing.  During this period of transition, new V2 getting ready, i don't think Exede wants anyone to change their plan.  After V2 up, you will probably start seeing plans again.
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Sophie Mae

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Hey Travis!

Here's a couple of threads that might help you out: 

https://community.viasat.com/viasat/topics/what-is-wrong-with-plan-options-on-change-you-plan-web-pa...

https://community.viasat.com/viasat/topics/planswhy-am-i-not-offered-any-of-the-new-plans

Looks like your best best is as Poor White Trash suggested: call ViaSat.

For what it's worth, I haven't had a new plans available to me for a while now (a little over a week or so). I just checked, and I'm still not seeing anything. I keep checking though, just in case the Freedom Plan makes its rare appearance. 
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VeteranSatUser, Champion

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The Freedom Plan, unfortunately is going away it appears, never to return again.

Too bad as it finally opened up to me a month ago, and it is great! I gladly forgo "unlimited" so I don't have my video resolution negatively impacted.
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Diana, Viasat Employee

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Hi Travis,  If you are still having an issue seeing available plans, please call Customer Care at 855-463-9333. The can assist you immediately.  
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Susan Kornblut

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New plans are coming out next month I have been seeing posts all over the boards about this.When I log in to my account I also see just the plan I am on that is it and it has been like that all of this month.Has to be connected to the new stuff.