New plans?

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  • Updated 5 years ago
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  • (Edited)
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When are the "new" changes going to be announced that we have been hearing about? March was the time stated earlier about "great" changes. 
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Jacqueline Tierney

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  • curious

Posted 5 years ago

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Gary Wellborn

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I'm wondering the same thing. My contract is up in April and I might not renew if some improvements are not coming.
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Alex, Viasat Corporate Communications

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We'll have some news in early April.
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Jacqueline Tierney

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Thanks for the update Alex.
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Joe Stimpy

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I was promised November by customer service. Now, maybe, it's April. Starting to look more like bait and switch than reality.
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Mike Sabot

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Just saw in my bill a fee marked as "Annual Property Tax Recovery Fee",  what the heck is this?
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Kathryn Keeler

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I went over that with the CSR.  They said it it is to "recoup" money they have to pay for property taxes.  I replied that their costs should be built in to whatever their profit is, and that if I charged customers line item by line item for every one of my costs, I could never sell anything.  You know their customer service, too bad, that's the way it is, pay it or don't remain a customer, they don't really care.
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Steve Frederick-VS1/Beam314, Champion

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ViaSat is properly charging those fees and taxes to those who are in the area being taxed. It would not be fair to charge every customer for fees that are only levied in select area. In New York state we do not have the property tax, and I do not wish to pay for your taxes. 
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Chris Steigerwald

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Alex, early April has come and gone. Where is the announcement?
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Jacqueline Tierney

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They did reveal the new plans.  The Liberty plans available in some areas.  With these plans once you go over your cap  you are slowed to 1 to 5 mbps for the rest of the month.  In really busy times you may have speeds slower than 1 mbps.  If the plan works as planned, most of the time you should have very usable internet instead of being cut off like the older classic plans do.  No LNFZ in these plans so don't switch to one if you are a user of that feature on older plans.  For those of us that find the LNFZ basically worthless these new plans will be great if they work.  We have switched to one and I will report in the forum how it works once our "priority data" is used up.  I'm optimistic that it will be a very workable plan for us.
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Kathryn Keeler

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I keep waiting, but won't much longer.  My contract expired in December, and when I call, and they say "Next month."  Even the companies with cellular repeaters have unlimited data, at this point, for far less money.  I grow weary of continually having to discontinue service, disconnect, and negotiate again with communications companies.  Don't they get that the people we want to communicate with is not them???
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HMC1940

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What are cellular repeaters?
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Old Labs (VS1-329-L12FZ)

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Not sure what the reference here is to, but...

The term cellular repeater is typically used to refer to a cell phone signal booster or amplifier - they can be used to increase you cellular signal at you home.

Perhaps Kathryn is simply referring to cellular providers in general. That being said it is relatively easier to increase cellular network capacity as opposed to the level of effort required to increase a satellite's capacity. Constructing new cell towers is one thing. ViaSat can only increase capacity with the launch of the new satellite in 2016.

Those expecting any earth-shaking announcements in terms of "unlimited" plans before that will likely be disappointed - expect some tweaks, perhaps some new features, but not much more.
(Edited)
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Jacqueline Tierney

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I guess i thought maybe she was referring to WISP providers, but wasn't sure.  I know the WISP/Cellular are easy to confuse because they both offer "wireless" broadband service but beyond that they are night and day different.  If we don't see any reasonable improvements we are gone.  50 GB plan available here on the competitor in our area but hoping Exede will be able to tweak just enough to make it feasible to stay put as its less hassle obviously than switching.
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Brian Shackelford

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If the competitor you are referring to is the other satellite provider that we all know of so well, keep in mind the 50 GB of data is for use from 2:00 AM to 8:00 AM.  The caps during regular usage seem to match up to Exede's for the most part.  I would love to see the Evolution come back to my area - that would be icing on the cake for me, but for now I think Exede is still a better deal in that their Free Zones are uncapped altogether.
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Jacqueline Tierney

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No they have a 50 GB plan in my area that is from 8 am to 2 am.  Like the Freedom plan it is not available in all areas but it is very much a real plan and is available.  50 GB additional  also available during the 2 am to 8 am for a total of 100 GB which compares favorably with the Freedom Plan.  This plan is a newer plan that has only been available since December but not everywhere.  But its available to me and is far superior to anything Exede is offering in my area right now.  The prior owners of this property had Hughes and actually got marginally better speeds than we get with Exede.
(Edited)
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HMC1940

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Thanks all for explaining about cellular repeater. Hope everyone is having a nice day.
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Brian Shackelford

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Glad to hear you have options Jacqueline :)

Those options don't show for me.   We must literally be located in the most saturated part of the country for all satellite access.
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Steve Frederick-VS1/Beam314, Champion

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I'm in upstate New York, and those options are not available to me either. Basically all their plans are less desirable than the Exede plans are. The LNFZ or EBFZ with unlimited data makes Exede a winner in my book.
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Jacqueline Tierney

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Hopefully you'll get some better options soon too Brian.  :)  Steve, the LNFZ is basically worthless to some people, I can't download live concerts or sporting events overnight obviously.  (If you can convince the Jacks to start playing football and basketball between 3 and 8 am though I'd love it! ;)) and I have no need to download huge files or movies so it might as well be very restricted.  I suspect that Exede will have to start restricting that soon as I have seen numerous complaints about slow speeds then and my daughter comments that between 3 and 5 am when our open period overlaps she finds extreme slowdowns too.  
(Edited)
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Kathryn Keeler

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The other competitor in this area is land-based high speed internet that uses cellular relays, but one needs a line of sight to the relay.  They offer the same upload and download speeds but unlimited data for $115, plus a $5 equipment fee.  Like Jacqueline, I would continue to hold on Exede with they would even just offer 50 gigs (and not just for six months).  There is a certain hassle factor to change.
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Jacqueline Tierney

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We had that type of connection at our prior farm location (and still do since we haven't yet sold that farm) and we loved it but you are right even one tree can block your signal, in fact I have to trim out a willow tree there because I didn't plan well when I planted it and it is starting to grow up in front of my antenna.  It was so tiny when I planted it.  ;)  That is a lot more expensive than our provider was though, we pay $39. a month up there for 5 mbps and unlimited.
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Rebecca Goins

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I have to agree with you Exede is great we have found no problems with it only when the weather is bad that it slows down so we just get off the computer other than that I love it! We use to have dial-up I know I know from the dark ages don't faint. LOL!!!
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Exede Beau

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Thanks for the feedback Rebecca! Thrilled to hear that you are enjoying the service. If there's ever anything we can assist with, please let us know.

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