Billing question

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

wildblue told me that my installation would free and my internet service would be $49.99 a month and the voice service would be $19.99 for the first 12 months, so why the big bill, $175.00, under a different company name?
Photo of michael carreras

michael carreras

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
Call them and ask .
Photo of Jim


  • 542 Posts
  • 279 Reply Likes
WildBlue was the name of ViaSat's previous satellite internet service. Exede is the new name. Since you are always paying in advance the first bill is often for a few days in the month in which it was installed plus all of the next month's. In some areas there is an up-front fee that previously was called an "Activation" fee and now is called an "Installation" fee. For example, in my area there is an up-front fee of $99. Sometimes I forget and call it an "Activaton" fee and say installation is free but technically that is not true with the latest promotions. Also, I hope they told you about the $9.99 Equipment Lease Fee. I hope this helps clear things up for you.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Michael,

Such as Jim has previously explained, ViSat is the company behind Exede and Wildblue. Exede is the latest service provider of the two with faster speeds. If you were told that your install would be free then you certainly want to get ahold of the dealer who installed. The installs are usually $99 unless there is a promotion involved. Please always consider your monthly lease fee and tax’s on top of your regular bill with every invoice. If I can assist in any way please feel free to send us your account and contact info to Thank you. 

This conversation is no longer open for comments or replies.