Help with iPad/email setup

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What do I have do do to make my ipad work with this new email crap? I'm no computer wiz, and don't understand most of this tech talk. Just want my email to load when I push the blue mail button on my ipad the way it use to!


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Posted 5 years ago

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Knight Rider

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Charlene Rose

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My iPad kept automatically giving me a POP account. I wanted IMAP so it would synch with other devices. Had to force it to do IMAP, found this, works great!
Forcing creation of a POP or IMAP email account

Lawrence Finch
By Lawrence Finch
NYC Area
Level 7 Level 7 (32,755 points)
Version 4 21050 Views Last Modified: Oct 4, 2014 1:33 PM
NOTE: Verified that this works with later versions through iOS 8: 4 Oct 2014.

With iOS 6 the email setup has gotten smarter, and now tries to figure out whether your ISP supports IMAP, and if it does, creates an IMAP account on the iPhone. If it your ISP does not support IMAP it creates a POP3 account. There are 2 problems with this added intelligence:

Sometimes it makes a mistake, and creates a POP account even if the ISP supports IMAP.
Sometimes even if your ISP supports IMAP you really would prefer a POP account.

Matt_1203 has figured out how to force the setup to give you a choice of POP or IMAP. His solution is below:

I had this issue just yesterday. The phone would auto select POP even though the server supported IMAP.
To get around this put in a fake email address when setting it up, ios6 will then try to autodiscover the account settings when it cant it will ask you to fill in the server details and you can select pop or imap as shown in the screen shot below
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Exede Lindsey

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Hello Patrick, I understand this may be frustrating but we certainly want to get your iPad configured with your email as quick as possible. Please feel free to follow the link I have provided for quick step by step process for configuration. If you still need further assistance please feel free to call our migration team at 1-855-463-9333. Thank you
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Alex, Viasat Corporate Communications

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Here's another article/video specific to iPad setup:

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