Problem with first bill

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I had my internet installed on the 23rd of October 2015. Yeah yesterday. NOW (today) I owe a bill for an entire month. Costumer service said our service might be shut off. I haven't added funds to my account to pay for a bill yet as I JUST got the service turned on. That's, really nice...

So I owe you a months worth of service plus what I already paid you for a half a damned days worth of internet?? And you might shut me off because I haven't paid my bill??  I've been with you guys less than 24 hours now.
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Wally Manning

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Posted 3 years ago

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Steve Frederick, Champion

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Most internet services, TV cable and phone services always charge for the service for the coming month.
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HMC1940

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I can understand that. If they charged you after you used it you might run up a big bill and not want to pay.
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Kaotic Technologies

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Who ever signed you up failed you
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Diana, Viasat Employee

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Hi Wally, 
we wan to make sure that we properly communicate what you can expect on your billing
statement. My apologies to you if it was not explained how our billing
system works. When your service is installed, you are billed for a prorated
amount and a month in advance. We have eight (8) billing cycle dates and the
24th is one. With your service being installed on the 23rd, your 1st
bill was higher.  Please send an email with your account and contact information to exedelistens@viasat.com if you need any additional information. Thanks

(Edited)
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J&J

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The billing date can be changed.  This late into the month, you might get a date after the 1st. (probably the 4th).  Call CS and ask for a date that better fits your payday schedule.  If you're nice to them, they'll be nice to you, so easy does it.  ;o)
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Lake Country Satellite, Champion

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Whoever you bought your service through failed to explain how the billing works.  Again, as I get on my soap box again about working with a LOCAL company, your probably did NOT contact a LOCAL EXEDE DEALER, or make sure you were talking to someone that was LOCAL with a LOCAL address.  Most of the LOCAL EXEDE DEALERS will do a great job at explaining everything to you.  AND, if you gave the agent your proper email address and they entered it correctly, you would have also received an email explaining how you are billed and all the contract details.

As noted from an earlier post depending on when you were installed, you make have up to 3 additional days in the first bill that you will be billed for, plus your first month in advance.  This is all done electronically by credit or debit.  Every company you deal with does the same thing.  As soon as the power company plugs your meter base in, you get charged for what you use.  Most cell phone companies, including prepaid charge you in advance.  Even though the agent failed to disclose how our billing works, this is just common sense stuff in todays world of electronics.

But give customer service a call 866-945-3258 or send an email to exedelistens@viasat.com.  As echoed earlier, you can catch more flies with honey than with vinegar....