What is my speed after going over data allowance?

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  • Updated 1 year ago
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I was wondering what speed are the connections of subscribers who've used their monthly data allotment capped down to?  Is this speed the same for all the various plans?  I have been a subscriber of the Freedom 150GB plan since last October, each month I use more than than the monthly data allotment.  In previous months even after the lower speed cap the service was still very usable. I've recently switched to the Freedom 150 GB - SpeedBoost + WiFi plan.  For the past few days I have been unable to obtain better than 0.50Mbps down / 0.47Mbps up speeds.  In months previously even after using the monthly data allotment speeds were 4 to 5Mbps down / 3Mbps up for the remainder of the monthly cycle.  I believe the slower speeds of 0.50Mbps down / 0.47Mbps up started before I reached the data allotment this month. Am i being capped to these unusable speeds for being over the allotment?  Might there be a problem with the new modem I received when switching to the Freedom 150 GB - SpeedBoost + WiFi plan?  For curiosity i reconnected the old modem back up and instantly was back to speeds over 12Mbps down and 5Mbps up.  They lasted until Exede's network noticed the change in MAC addresses of the modem and would not allow internet access until replacing the new modem.  I would really be appreciative to know what the situation is and also to know what the speeds are capped down to for those who go over the allotment. 

Thank you for your time, help, and reading this. 

Garth
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Garth Wells

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Posted 2 years ago

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LorrieL, Champion

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Hi Garth, It so happens that I read an Exede article last week which I MIGHT help answer your question.  It is called "The exede traffic management policy" and does refer to a situation where someone has a Freedom plan and is over their allotted 150Gb per month...but I am not familiar with the Freedom/speedboost/wifi plan, so you will have to try reading this and let me know if it fits:
Here is the link:

http://www.exede.com/documents/master/network-management-policy.pdf

Here are excerpts:
"ViaSat’s congestion management practices, as further described in this Policy (in Part III), strive to treat traffic in a manner that minimizes adverse impacts on the user experience while preventing a subscriber from exceeding his or her “fair share” of available capacity...."

"ViaSat continuously monitors the traffic load in each spot beam channel. If the instantaneous traffic load exceeds the available capacity of the spot beam channel, ViaSat invokes a congestion management algorithm described below."

"Congestion most typically occurs during the network’s “peak” usage hours (which generally can be expected to be from about 5:00 PM to 2:00 AM local time at the subscriber location, depending on the day of the week). Congestion may also occur during certain periods when usage is “unmetered” (such as the Exede “Late Night Free Zone”). Network congestion, and the resulting transmission delay, impacts the user experience with respect to some types of applications more than others."

"In addition, Network traffic may be prioritized during periods of congestion based on subscribers’ data usage. Some ViaSat service plans (i.e., Liberty and Freedom Plans) provide subscribers with continued use of the internet even after exceeding the monthly data allowance or other usage threshold set forth in the Exede Terms of Service. In general, the Network traffic of Liberty Plan subscribers on Liberty Pass (“Liberty Pass Users”) and Freedom subscribers whose monthly data usage is greater than 150 GB (“Excess Freedom Users”) receives a lower priority than the traffic of subscribers who have not exceeded their monthly data allowance or usage threshold. As a result, Liberty Pass Users and Excess Freedom Users will likely experience slower speeds during periods of congestion than subscribers who have not exceeded their monthly data allowance or usage threshold."

"In addition, if needed to address congestion in a spot beam, ViaSat may further reduce the speeds of the Network traffic of heavier users of Liberty Pass and of Excess Freedom Users through the end of their then-current billing period if deprioritization is not sufficient to adequately manage congestion."

(I have only quoted certain portions, so you probably would want to read the entire document)
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Garth Wells

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Thanks for this reply.  I barely noticed I never thanked you....