What should my expectation be on stability of connection?

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I am a custom integrator and do home automation installs in really expensive houses. This is our first go round with Exede and I have to say for the price tag, the reliability is less than desirable. I have a large enterprise grade network connected with fiber and everything on the internal network works flawlessly. However, the customer has to reset the router every time the connection to the satellite is lost. So, every time the house switches from grid power to the generator (which can be quite frequent) the router has to be reset (after the ten minutes it takes for the modem to come online). When they are go into Liberty pass, and the connection times out during peak periods, I can buy more data, but the connection doesn't go back online until the router is reset. 

I have network monitoring enabled here, so I see every time the connection drops offline and it can be 3-4 times a day. The sat has been realigned. 

My question is, is this going to be an issue when we switch to a business connection so we can use more data? At $500 a month, I understand doing a network reboot once a month, but no more than that. What should be expectations be here?
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Jim Byron

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Posted 11 months ago

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Gwalk900, Champion

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You simply are not going to see the same level of reliability is a satellite connection as you would see in a terrestrial connection.

Weather conditions can have an effect, not only in the location of the users terminal but also between the satellite and the Gateways location. Neither of these factors have to be considered when using a ground based ISP.

As to the network 'blinking' ... those of us on residential plans have Dynamic IP's rather than Static so the need to refresh network settings are a given.

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Steve Frederick, Champion

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Jim, if you are having commercial power interruptions on a regular basis, my suggestion would be to get a good UPS battery backup to run your modem, router and  computer. I have been using a battery backup for years, and have never had any interruptions in my internet service because of commercial power outages.

Also, your modem should reboot in less than 3 minutes. If your router does not connect after a modem reboot automatically, you may have the router setup incorrect. The DHCP setting should be "Automatically Connect"

My modem typically runs for 8 to 10 days without losing connection, except during very severe weather conditions. If you are losing connection very often, without any power interruptions, then you may need to have a tech come out and see if there is an equipment o installation problem.