what is the status of having Viasat2 come on line and be available for existing customers?

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what is the status of having Viasat2 come on line and be available for existing customers? My speeds have only slowed down the last two months and is very frustrating. I have two 150G Liberty plans, I am a home based worker and the sluggishness of the system is impeding my ability to do my job effectively. I'm using email, sending/receiving files from work, and doing research on the internet. I use a VPN as well to get into my work systems. everything is SLOW as molasses. I measured 5 up and 2 down yesterday. It's so frustrating. If COX ever came here, I would reduce these two plans to the minimum necessary to live out my contract and get COX in a heartbeat.  I've even been tempted to go work at a nearby Starbucks to camp on to their internet so that I can get things done.  I shouldn't have to do that given what I pay each month to EXEDE for two plans at maximum allowable speed/data
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Jeri Sessler

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Posted 2 years ago

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Old Labs (VS1-329-L12FZ)

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It's currently scheduled to come online in early 2018; however despite a lot of subscriber excitement and speculation here, no public announcements have been made regarding plans, increased data allowances, pricing or  potential migration charges (or considerations such as new contract term) have been announced.

See any of the actual ViaSat employee responses for some further discussion in:

https://community.exede.com/exede/topics/our-new-satellite-has-spread-its-solar-wings

or

https://community.exede.com/exede/topics/viasat-2-100mbps-im-on-beam-19
(Edited)
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Jeri Sessler

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Marvin Douglas

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cable one will be available in my area middle of sept, 100mb download, 300gb per mo. thats probably a nobrainer for me for $35. first 3 mo  then $55 a mo.
(Edited)
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les

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Oh how lucky and fortunate you are to have cable type services offered in your area!
 I will jump dish for that!
 even when cell service reaches us, it will offer us unlimited data and slightly better [more stable] service as the three in our area have been running several years and have become  good service providers that I see are good enough for streaming video for movies, but the latency of the dish still lags in the upload. sigh
i will hop as they offer unlimited data [true unlimited with No slow down from overuse] :)
 still cable is much much better.  when living in the woods - cables wont reach this far out.
 I do envy the cable services
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Brad, Viasat Employee

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That's unfortunately one major annoyance with Cable. They sometimes WILL expand into smaller communities but for them if the potential revenue won't make them a certain amount of money over the expansion they simply will not expand to that area. They determine how many "passings" there are in the expansions and the hypothetical revenue and if it's not there they won't go there. ESPECIALLY with the current fiber optics/ hybrid connections they do now, some of that expansion can rack up more money than I'll ever see in my lifetime. 
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Tim Spake

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My bet is that we the current customer will not see any change, only the new customers. They take us for granted and have gotten by giving us poor service so why not continue? I may cancel and sign up under new name and see if put on different beam.
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Bev, Champion

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So far, all we do know for sure is that new, better plans will be available and, that moving to VS2 will require new equipment, at the least a new modem and TRIA, possibly a new dish as well so, it may not be free to move to the new satellite.

If the new plans that may be offered on VS1 also require new equipment, that might not be free to switch either, it would involve a service call to get new equipment.
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Brad, Viasat Employee

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Like the previous posts suggest ViaSat 2 is approaching a final orbital slot. This will take some time to do but we are looking at very early 2018 before we open the floodgates. 
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Tim Spake

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How does opening the flood gates help current customers that have snail speed most of the time? We have been lied to so often that this seems like another fairy tale.
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Brad, Viasat Employee

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Oh I wouldn't worry too much about that there Tim. It's incredibly likely that our more congested beams will be the first to migrate to lighten the load. Speeds are usually (Liberty Pass not withstanding) due to certain areas of the country where our beams are seeing the most users and traffic. I would genuinely be surprised as a "company insider" if that area wasn't addressed first. Opening the new satellite will double the bandwidth and eliminate the congestion and as a result vastly improve the service.
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Tim Spake

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I truly hope so. I have been extremely disappointed in my poor speeds when I get home from work and the "up to" excuses for almost 2 years. I don't have the issues with unknown data usage as do many others. I pay for 150 but use only about 18-20 each month since I don't have speeds to watch video on Netflix, Hulu, Amazon Prime, HBO GO all of which I have but can't use most of the time. Heaven forbid I think about a security system that runs on internet/wifi.
(Edited)
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Tim

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I don't know why Via Sat will mandate "reupping" the two year contract for folks wanting to shift to the new satellite. It seems that Exede has created this issue themselves by over selling capacity. But yet the burden will be on it's customers if they want to immediately realize the benefits of the new satellite. I get that there will be a cost to the new equipment, but to mandate a new two year contract just doesn't seem fair to me as a customer. Maybe something more like a "free" move to the new bird or a small 6 month commitment make it easier to swallow.
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Brad, Viasat Employee

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Hi Tim (recent posting Tim),

I don't think a decision has been made one way or another if a commitment is required. I can't say one way or another if that WILL or WON'T happen but no official word has been given
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Tim

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Brad, thank you for the clarification. Hopefully, it will not be a requirement.
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Bev, Champion

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I don't see signing another 2 year Customer Agreement as a problem. Many of us have two choices for internet, Viasat or HughesNet and, with Viasat 2 coming online, Viasat will be the clear leader, best choice for service. 

A lot of us live in areas where we know terrestrial option will not happen in our lifetimes and, certainly not in the next 2-3 years. We're staying with Viasat anyway so, signing another copy of the Customer Agreement is no big deal. Kind of like upgrading to a new cell phone and, agreeing to another 2 years of service to get a free phone. :)
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Tim Spake

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Maybe you don't but the ones posting here that have gotten less than what the signed up for in speeds are going to be leary of getting kicked in the groin again
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Bev, Champion

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Less that what we signed up for? Unless you have no connection to the internet at all, that is impossible. Like ALL providers, speeds are UP TO, meaning, if you can connect at all (expected temporary outages excepted) you are getting the service you signed up for.

My speeds have, on occasion dropped below 1Mbps, especially to certain servers. Actual download speeds are not an indication of connection speed. Too many external factors play into that. So yes, I have had to wait out downloads at under 1Mbps - chronically so from one company I download fairly often from but, that's them and, the hops to them, not Exede/Viasat. Raw speeds I have only rarely seen under 1Mbps, usually 10Mbps or better but, rarely it does drop pretty low.

Below 1Mbps and I investigate things on my end. Is something on my LAN using data that I overlooked putting a stop to? Are my connections all tight? Is my Ethernet or WiFi card in good shape? Is my modem in good health? Is the TRIA looking okay? Are there partial obstructions in my line of sight? What is the weather doing at my house and, at my gateway?

If all of that is clear, I call to see if there is a system issue going on and, if not to get some additional troubleshooting done. Yes, sometimes the reason is congestion on my beam at that hour. Only cure is wait until a less busy time and, speeds will improve.

In a few months Viasat 2 is going to take a huge chunk out of the congestion problems, I doubt I will see it again for years to come once Viasat 2 is online.
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VeteranSatUser, Champion

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Tim. I am curious when you say you are not getting what you signed up for. Have you read your contract? What are you not getting that is in your contract?

BTW, your location determines your beam. Chances are there is only one beam serving your area. Now that will change with Viasat-2 because it will have coverage in some areas where Viasat-1 already is. This will mean more capacity for a lot of people in the country.
(Edited)
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Jamie Daniels

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Check out 4G Community. I got mine today and very happy. Will be cancelling my Exede in the next week.
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Bev, Champion

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That relies on Sprint cellular coverage, if you don't have good Sprint coverage, you won't get good service with 4G Community.

For some of us, cellular data is not a viable option, we simply don't get enough of a signal at home for it to work.
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briman

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@Bev,

Ya I went and checked just out f curiosity sake and when I saw Sprint I knew it was bad in my area ....Heck T Mobile is actually better around my area :0 
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VeteranSatUser, Champion

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Sprint is a negative for me. I guess AT&T is doing some expansion, but that is also a negative for me right now. WISP a mile away...negative for me...no direct line of sight.

Hey, as long as I can get a line of sight to Viasat-2 I will be good :).
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Old Labs (VS1-329-L12FZ)

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Interesting link for those wondering where ViaSat-2 is as it approaches its final orbit slot (courtesy of DrStrangLov over in the DSLReports forum) .

http://www.n2yo.com/?s=42740|37843

It needs to reach longitude -69.9 (69.9 West which is just about over the Columbia/Brazil border along the equator) and settle in to its final altitude. I've modified the link to also include ViaSat-1 for reference purposes. Those are the NORAD ids in the query string.

I can't attest to its accuracy, but it also provides some other useful info if you customize your own location. 

Don't worry that appears to be heading west of its final destination - that's just the way placing things into geostationary orbit works depending on the transfer orbit being used. Specifically you can't just go to the altitude above the equator and take a left or right. But when moving at under 2 mph it takes time. Fascinating stuff for those who Google it and it is indeed rocket science (much harder than driving out to a corn field and erecting a cell tower).

P.S. Be careful of the data usage on that site - don't linger too long if pressed for data ;)  
(Edited)
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Old Labs (VS1-329-L12FZ)

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That should actually read even at 2 miles per second not mph ;)

Update: After a lot of googling on placing a satellite into orbit and trying to wrap my head around it, the layman's version of what's being visualized at that link in 2-D is basically that ViaSat-2 when viewed from directly above like looks like a giant game of The Wall as they attempt to guide and drop the ball into the million dollar slot.

Over the course of the day you'll see its relative position change along the yellow line and over the course of many days you'll see the yellow line get shorter.

And data use on the site really isn't all that bad as long as you avoid the high def satellite imagery

OMG, here it is at 1109 on August 18 and ViaSat-2 is headed straight toward ViaSat-1... there gonna crash - somebody let George Clooney and Sandra Bullock know ;) 
(Edited)