what is the status of having Viasat2 come on line and be available for existing customers?

  • 1
  • Problem
  • Updated 10 months ago
  • In Progress
  • (Edited)
what is the status of having Viasat2 come on line and be available for existing customers? My speeds have only slowed down the last two months and is very frustrating. I have two 150G Liberty plans, I am a home based worker and the sluggishness of the system is impeding my ability to do my job effectively. I'm using email, sending/receiving files from work, and doing research on the internet. I use a VPN as well to get into my work systems. everything is SLOW as molasses. I measured 5 up and 2 down yesterday. It's so frustrating. If COX ever came here, I would reduce these two plans to the minimum necessary to live out my contract and get COX in a heartbeat.  I've even been tempted to go work at a nearby Starbucks to camp on to their internet so that I can get things done.  I shouldn't have to do that given what I pay each month to EXEDE for two plans at maximum allowable speed/data
Photo of Jeri Sessler

Jeri Sessler

  • 6 Posts
  • 0 Reply Likes
  • more than a little frustrated

Posted 10 months ago

  • 1
Photo of Old Labs

Old Labs

  • 3298 Posts
  • 3277 Reply Likes
It's currently scheduled to come online in early 2018; however despite a lot of subscriber excitement and speculation here, no public announcements have been made regarding plans, increased data allowances, pricing or  potential migration charges (or considerations such as new contract term) have been announced.

See any of the actual ViaSat employee responses for some further discussion in:

https://community.exede.com/exede/topics/our-new-satellite-has-spread-its-solar-wings

or

https://community.exede.com/exede/topics/viasat-2-100mbps-im-on-beam-19
(Edited)
Photo of Jeri Sessler

Jeri Sessler

  • 6 Posts
  • 0 Reply Likes
Photo of Marvin Douglas

Marvin Douglas

  • 9 Posts
  • 2 Reply Likes
cable one will be available in my area middle of sept, 100mb download, 300gb per mo. thats probably a nobrainer for me for $35. first 3 mo  then $55 a mo.
(Edited)
Photo of les

les

  • 85 Posts
  • 20 Reply Likes
Oh how lucky and fortunate you are to have cable type services offered in your area!
 I will jump dish for that!
 even when cell service reaches us, it will offer us unlimited data and slightly better [more stable] service as the three in our area have been running several years and have become  good service providers that I see are good enough for streaming video for movies, but the latency of the dish still lags in the upload. sigh
i will hop as they offer unlimited data [true unlimited with No slow down from overuse] :)
 still cable is much much better.  when living in the woods - cables wont reach this far out.
 I do envy the cable services
Photo of Brad

Brad, Viasat Employee

  • 2837 Posts
  • 941 Reply Likes
That's unfortunately one major annoyance with Cable. They sometimes WILL expand into smaller communities but for them if the potential revenue won't make them a certain amount of money over the expansion they simply will not expand to that area. They determine how many "passings" there are in the expansions and the hypothetical revenue and if it's not there they won't go there. ESPECIALLY with the current fiber optics/ hybrid connections they do now, some of that expansion can rack up more money than I'll ever see in my lifetime. 
Photo of Tim Spake

Tim Spake

  • 345 Posts
  • 150 Reply Likes
My bet is that we the current customer will not see any change, only the new customers. They take us for granted and have gotten by giving us poor service so why not continue? I may cancel and sign up under new name and see if put on different beam.
Photo of Bev

Bev, Champion

  • 3006 Posts
  • 1249 Reply Likes
So far, all we do know for sure is that new, better plans will be available and, that moving to VS2 will require new equipment, at the least a new modem and TRIA, possibly a new dish as well so, it may not be free to move to the new satellite.

If the new plans that may be offered on VS1 also require new equipment, that might not be free to switch either, it would involve a service call to get new equipment.
Photo of Brad

Brad, Viasat Employee

  • 2884 Posts
  • 962 Reply Likes
Like the previous posts suggest ViaSat 2 is approaching a final orbital slot. This will take some time to do but we are looking at very early 2018 before we open the floodgates. 
Photo of Tim Spake

Tim Spake

  • 345 Posts
  • 150 Reply Likes
How does opening the flood gates help current customers that have snail speed most of the time? We have been lied to so often that this seems like another fairy tale.
Photo of Bev

Bev, Champion

  • 3000 Posts
  • 1246 Reply Likes
That relies on Sprint cellular coverage, if you don't have good Sprint coverage, you won't get good service with 4G Community.

For some of us, cellular data is not a viable option, we simply don't get enough of a signal at home for it to work.
Photo of briman

briman

  • 96 Posts
  • 14 Reply Likes
@Bev,

Ya I went and checked just out f curiosity sake and when I saw Sprint I knew it was bad in my area ....Heck T Mobile is actually better around my area :0 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2470 Posts
  • 1337 Reply Likes
Sprint is a negative for me. I guess AT&T is doing some expansion, but that is also a negative for me right now. WISP a mile away...negative for me...no direct line of sight.

Hey, as long as I can get a line of sight to Viasat-2 I will be good :).
Photo of Old Labs

Old Labs

  • 3287 Posts
  • 3252 Reply Likes
Interesting link for those wondering where ViaSat-2 is as it approaches its final orbit slot (courtesy of DrStrangLov over in the DSLReports forum) .

http://www.n2yo.com/?s=42740|37843

It needs to reach longitude -69.9 (69.9 West which is just about over the Columbia/Brazil border along the equator) and settle in to its final altitude. I've modified the link to also include ViaSat-1 for reference purposes. Those are the NORAD ids in the query string.

I can't attest to its accuracy, but it also provides some other useful info if you customize your own location. 

Don't worry that appears to be heading west of its final destination - that's just the way placing things into geostationary orbit works depending on the transfer orbit being used. Specifically you can't just go to the altitude above the equator and take a left or right. But when moving at under 2 mph it takes time. Fascinating stuff for those who Google it and it is indeed rocket science (much harder than driving out to a corn field and erecting a cell tower).

P.S. Be careful of the data usage on that site - don't linger too long if pressed for data ;)  
(Edited)
Photo of Old Labs

Old Labs

  • 3287 Posts
  • 3252 Reply Likes
That should actually read even at 2 miles per second not mph ;)

Update: After a lot of googling on placing a satellite into orbit and trying to wrap my head around it, the layman's version of what's being visualized at that link in 2-D is basically that ViaSat-2 when viewed from directly above like looks like a giant game of The Wall as they attempt to guide and drop the ball into the million dollar slot.

Over the course of the day you'll see its relative position change along the yellow line and over the course of many days you'll see the yellow line get shorter.

And data use on the site really isn't all that bad as long as you avoid the high def satellite imagery

OMG, here it is at 1109 on August 18 and ViaSat-2 is headed straight toward ViaSat-1... there gonna crash - somebody let George Clooney and Sandra Bullock know ;) 
(Edited)