what is the correct way to restart modem, router, computer?

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to get the best performance from Exede and slow down data usage I was told the proper way and can't remember it now. I know you shut down your computer and unplug modem and router from there I'm at a loss
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Teresa

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  • frustrated because data and connectivity

Posted 2 years ago

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Bev, Champion

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Here is the correct way to restart your wireless router and Exede modem (and yes, the order really does make a difference!)
  1. Power-down the computer connected to your Exede modem
  2. Power-down the router (unplug it)
  3. Power-down the modem (unplug it)
  4. If you have an Ethernet cable connecting your computer to the modem, disconnect it. Wait a moment, then plug it back in.
  5. Make sure the Ethernet cable from the router is plugged securely into the back of the modem.  *Note: Wireless routers do not require a cable connection to the computers they support
  6. Plug in the modem. Wait until all LED lights on the modem are solid
  7. Power-up the router
  8. Power up your computer

From: http://help.exede.net/articles/General/Troubleshooting-connectivity-No-connection-to-Exede-network
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Jim16

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There is also a re-boot modem button on the esvt page so you won't have to unplug anything.
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zanne

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But will that esvt thing work when  your internet isn't loading webpages?

I talked to some tech support people and rebooting your computer is not actually necessary. The point is to prevent ip conflict. You can accomplish the same thing by going to Start in the run bar type CMD and open the command prompt. Then type ipconfig /release then hit enter. Then wait awhile and ipconfig /renew and enter.
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Steve Frederick-VS1/Beam314, Champion

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If you have internet access on your cell phone, you can access eSVT through your cell connection. If you do not have cell service at your house, then that isn't something that you can do.
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zanne

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I can't get signal on my cellphone from inside the house. :-(
I'd had a micro-cell tower setup but it unregistered somehow-- but it used the internet to boost the signal anyway, so it was useless when the 'net went out.

So, it would be fantastic if at least some of the features of eSVT were available on the modem itself.

As for the rebooting process, I said in another thread and I'll say here that you don't actually have to reboot your computer. The purpose of the reboot is to refresh your IP address to avoid conflict. You can accomplish that by opening the command prompt (CMD) in windows and typing ipconfig /release (hit enter) and then wait awhile and ipconfig /renew (enter).