Well I know that for the Freedom (New) users service has been really bad lately, and I know that Viasat has a right to run their service any way they want. Lately my service has been consistently below 1Mbps and more to the <500Kbps speeds. So my question is what is a resonable speed. I pay for "Up to 12Mbps" and technically speaking <500Kbps is "up to" but is that reasonable?
No. It is not. They will tell you can do one of three things. You can cancel your service, you can change your plan (most likely pay more for less priority data), or you can keep what you got and deal with slow speeds anytime for whatever reason, regardless of how much data you have used.
The choice is all yours!
Sometimes your equipment can cause very slow speeds especially if the dish is out of alignment. Run a speed test in the early morning hours, say around 4:30am and see if you get good results. If so, that would usually rule out hardware issues. Then you will have to deal with beam overload like the rest of us. Have the 12Mbps service- just ran speed test = 4.4 Mbps. Thatsabout average for me. Less than 1 Mbps is certainly not "reasonable" for any internet service, except dial up...maybe.
I would agree but when I first signed onto the Freedom plan I did get great speeds. Even this time last year my speeds were great. The only change came in January when Viasat updated their policy. The service has been crap since. I would change to another plan but why pay more for less when the promise is the same “up to” speed. So my question is to Viasat, is less than 1mbps a reasonable expectation? As a long time customer who pays on time I so no. Is 4mbps? I would love to get 4 mbps. How about an a package that is 150gb at a constant 6mbps. Better than the garbage they are offering now.