What is good customer service? Not, Viasat

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Never again. I called viasat because my internet stopped working. I was told the wind must have shifted the satellite. Their satellite right next to DirecTV satellite that didn't move. But to come out to fix it, I was to be charged $99. So, thought about it and decided to cancel service. Then I was told they would fix it. But I had already found another provider. So. I get a box to return THEIR equipment that I would have to pay to fix THEIR install job that didn't hold when it was windy. I got the box and I was instructed to return the box and cord inside my house. That was fine. But that wasn't enough. I had to return only part of the satellite on my roof. If I didn't return the stuff there would be a $300 charge and if I was unable to get on my roof they would come and get their own stuff for $125. So, this 55 year old female had to climb on my roof and get only part of the satellite. Really? So, I have paid them monthly for years and couldn't even watch a U Tube video without having to buy more data only to be charged because the wind blew. And because that was unacceptable to me so I cancelled, they want this older woman to climb on a roof to return their wind broken stuff or get charged. Well, Viasat, I can only say at this point be glad I didn't fall off if the roof and sue you and you can just kiss my roof stained butt. Oh. Thanks for the bruises on my leg too from the climb. Felt great.
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Vanessa Wolford

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  • mad

Posted 1 year ago

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Andy Schack

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Could have called me and I could have climbed up on your roof.....I'm a lot younger....just 54.....climb ladders, crawl through hot attics 5 days a week. 

Andy
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Vanessa Wolford

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Good for you. I got a big bruise on my leg from the climb. My point here is that their charges are ridiculous. What if I was 90 and couldn't get on the roof? So then, I pay or pay.
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Andy Schack

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Glad you didn't get hurt. Most folks don't belong on a ladder....good way to get killed. 

I've been a dealer for years and I get the occasional work order to remove a tria (the part on the dish). I never knew the customer had to pay to have that done. Kinda surprised with all the legal implications. Dish Network will ask the customer IF they can easily get to the dish, if the answer is no then they don't require the lnb be retrieved. 

The new p-trias cost $130 more than the old ones. Kinda makes me wonder if they are going to charge more if it's not returned. 

Andy