What is going on with the speed the last couple of weeks!!!!

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  • Updated 2 years ago
  • Acknowledged
What is going on with the speed the last couple of weeks.. It is not my computer because I can use my phone data and speeds are fine.. I have limited data on my phone and I shouldn't have to use my phone I pay for this service. Please check into this. I need my internet.
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Elaine Fields

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  • VERY FRUSTRATED

Posted 2 years ago

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VeteranSatUser, Champion

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What speeds are you seeing?

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Stephen Rice, Champion

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And what plan are you on?
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MACK

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it is meant to be frustrating. two reasons 1) to get you to upgrade. 2) buy more priority data $$$.
so i live in the mountains. before the sale of excede my machine ran ok after priority was used up so i stay. now post sale speeds no longer keep up at all. it's the mainframe allocating first, i know, yet now it puposely keeps me slow after priority. thats a change screeming corporate involvement to force me and others to upgrade or buy more priority. that is greed. and any new plan/change plan option is not activated for me. new viasat customers can get unlimited data for the same money i pay for 25GIGS. i want to change and they say it is available online yet i am not givin any options. i am an SMECC IN MASS COMM. i use tons of data. well over the 25, more like 300+. i beta microsoft nt-os. that cycles every week @ 20 alone.now this is our world. it will become the norm and when it does corp's will start over..repeate..and so on.
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Old Labs (VS1-329-L12FZ)

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It wasn't sold - it was simply rebranding.

Exede was always a product brand name offered by Viasat. Viasat did acquire Wildblue Communications and continued to offer the Wildblue brand - all services are now simply known as Viagra Viasat  - dang contextual spell checker - it aways does that when mentioning Viasat and Wildblue together for some reason.

Real frustration would be being stuck in  a world having to beta NT while still using Wildblue since it was acquired in October 2009 - I'd have been frustrated even before that and considered a career change. In that case I could feel your pain if I thought that any of this were true and you should have stopped at the first sentence.  
(Edited)
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James E Besser

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lol  spell checker that was good made my day
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Judy

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My boyfriend keeps complaining that the speed is so slow. Even though our new month has just started. I don't know what is going on but it sure sucks that we can't get good speeds.
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Jim16

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Do you think it is slow Judy, or just your boyfriend?  Some peoples slow are other peoples fast.  Slow and fast have little meaning without more facts.
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Julie Curry

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Our internet has been so unbelievably slow. I've only been with this company for no longer than two months now. I've alwats had difficulties with utube,netflix,Xbox, you name it but it's been unbearable for the past week. I don't think I can upgrade. As far as I know I have unlimited access and I haven't exceeded our limit..and see how do I have a limit if it's unlimited?!lmmfao
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Steve Frederick-VS1/Beam314, Champion

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Julie, What are the speeds as shown by https://testmy.net or https://speedtest.net?
(Edited)
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Judy

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JIm, It is NOT my boyfriend as I have watched him try to open a page. It is slow. I use the computer between the hours of 3-8 which is my free hrs. Which it sometimes is still slow to open pages.  He is on during the day.
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Old Labs (VS1-329-L12FZ)

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Judy,

Steve Frederick's question for Julie above would apply equally to you. Slow is a relative term to some - speed test results at various times taken throughout the day/evening may provide some insight and perspective. It would also applie to the original poster, Elaine.
(Edited)
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VeteranSatUser, Champion

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Still looking for what people think "slow" is.
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James E Besser

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slow be old guy like me 70, pages taking time too load, email taking long time too down load. so with me being 70 doesn't brother me at all, I am happy. But when get the ladder out too get at the dish too get snow off hey that life. But happy
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Jim16

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Be careful James.  Rather it be slow than to have you fall off the ladder! 
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Jim16

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This just popped up for me.....

(Fake image removed by Mods)
(Edited)
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Judy

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To me slow is when you have to sit and wait and watch a page to open. It should be quicker than it is right now. Does not have to be lightening fast but still.....
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Rique

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Nothing here. I wonder if our beam will once again be a second-class citizen?

I'd also love to know what "unlimited" really means? Would it still mean that we are de-prioritized after 150Gbs?

I'm also concerned about the whole "opto-throttle-mization" thing... could it be that it's going to be our only option, moving forward? No plans without it? No equivalent of Freedom with the new plans? Say it ain't so !!!

Still awaiting new plans here in Northern Virginia ... tick-tock, tick-tock.
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Old Labs (VS1-329-L12FZ)

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Oprah has a third hand and Reese a third leg...

Judy speed tests as noted above might yield some insight.
(Edited)
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Jim16

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VeteranSatUser, Champion

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Jim is seeing the new plans. And there is the next level above Gold that I expected. Has popped in my area yet. $190/month for 1080p. Ouch!!!
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Jim16

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Only one pebble has been snatched.  One hasn't......Grasshopper.
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Steve Frederick-VS1/Beam314, Champion

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@Rique, if you look at the bottom of the plans that Jim posted, you will see that after 150GB you may be deprioritized.
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Steve Frederick-VS1/Beam314, Champion

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No new plans in my area yet, but then, I have my Freedom plan and things are good with me.
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Old Labs (VS1-329-L12FZ)

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This version of Platinum was a very limited time offer...

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Sophie Mae

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@Jim16, tsk tsk. 


:D
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Jim16

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Jim16

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I'm home waiting for the Falcon Heavy launch,...soooo
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Sophie Mae

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I'm gonna watch while I work.
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Jim16

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  1. T-0 delayed to 2:20 p.m. EST, 19:20 UTC due to upper level wind shear. Continuing to monitor winds and will update as info becomes available.
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Greg Ritz

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They could put 1000Mbps (up to) speeds. It has no meaning. I'm lucky to get 3 when I need it. 15 when it's not congested.
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Jim16

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What are you doing that 3mbs is not enough?  That is Gold Plan streaming speeds. 
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Bradley

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Wow. Not going to sell many platinum plans.
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Julie Curry

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My internet has been ridiculous all week. I'm supposed to have the bronze unlimited package, is there a better package that I can get? My kids can't watch their hulu,netflix,Xbox online without it lagging behind unbearably bad or finally just kicked off..
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Eric C

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I am with Greg, i really wish they would just offer 10MB plans for everyone and the data cap was the selling factor not the stupid speed. 
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Jim16

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Unfortunately,  speed is the only factor.  The sat. can only provide so much to so many.  Data is irreverent.  Speed is the overriding factor here. 
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Bradley

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120Mbps will be a tough sell until people see that it’s a consistent higher speed. $190. Wow.
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Jim16

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"Satellite providers utilize caps to limit streaming and maintain speeds across their network. This is largely a factor of satellite technology"
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Eric C

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Jim how can you say that?  According to the plans they are offering up to 120Mbps thats stupid insane.  Majority of sateilte users can get by 8-10Mbps.  Most of us will be streaming and whats the point in that if you cannot go a whole month of streaming while hitting a cap?  If they offered 8-10Mbps plans they would be able to facilitate oversaturation of the network and a bit easier managing at that level as well.  We could have like 1TB cap $150 /  500GB $100 would be much more appealing.  I couldnt care less if i could watch a youtube that spikes the network at 25Mbps when i could buffer and load it slower without hitting thier network as hard.
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Jim16

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People go nuts over higher speeds. Plans have different speeds and therefore have different prices.  $50 more to go from 25mbs to 30mbs sounds silly to us but a lot of people will pee there pants to get it.  It is the truth and Data is not the issue with satellite internet.  Speed, speed, speed. That is why the higher the speeds, the more you pay, even tho the 150gig data is the same.
(Edited)
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James Billinger

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Jim where do you live
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James Billinger

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Jim where do you live
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Jim16

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Jim16

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"According to the plans they are offering up to 120Mbps that's stupid"

(sorry) Viasat Brad. I've been a bad boy.  You see, I stayed home to watch the launch today and now it is delayed a couple more hours and there is 10" of snow outside and, well, um,.... sorry.
(Edited)
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Jim16

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DANG DANG DANG

"Continue to monitor the upper level wind shear. New T-0 is 3:45 p.m. EST"
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Jim16

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Looks like I'll be coming home early from work again tomorrow.
I will not miss this. ( still hope for today)  I am waiting patiently....

(Edited)
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Bradley

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Jim your pic shows no charge for installation. Did it show the same inside your account for plan upgrades?
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Jim16

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I'm really going to pay for this,  aren't  I.  It's been nice knowing everyone....
(Edited)
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Sophie Mae

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You just had to go pull on Superman's cape, didntcha?
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Jim16

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But it seemed like the thing to do at the time.  No harm done, right?  Right?
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Jim16

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T-60 minutes until Falcon Heavy’s first test flight. Launch webcast will go live about 20 minutes before liftoff → http://spacex.com/webcast 
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Old Labs (VS1-329-L12FZ)

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Yes, yes you are... the following was too large...

https://media.giphy.com/media/ADr35Z4TvATIc/giphy.gif
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Bradley

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I guess I should do more than glance casually on a small mobile screen while “paying attention” in boring meetings.
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Jim16

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Old Labs (VS1-329-L12FZ)

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Congratulations Bradley

https://giphy.com/gifs/dosequisgifstotheworld-yes-clapping-nod-iuXnKvwKtuqNq

You can take the data hit at work...
(Edited)
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Bradley

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Lol
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Old Labs (VS1-329-L12FZ)

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Don't worry some people's beams are just slower than others...
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Erik

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Mine has been ridiculous too, and I haven't hit my 150GB yet! I am being throttled every night. Why do I pay over $100 a month for crappy service?
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Jim16

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Fingers crossed!  Enjoy the launch Sophie.  Switching to 47" TV.
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Old Labs (VS1-329-L12FZ)

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In stunning 240P I bet... be sure to turn off the Video Data Extender.
(Edited)
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Jim16

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Freedom Plan.  Release the hounds!
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Old Labs (VS1-329-L12FZ)

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OK, just wanted to verify... that stuttering and stalling during lift off would not be considered normal.
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Sophie Mae

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Didn't see stuttering or stalling?
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Old Labs (VS1-329-L12FZ)

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It was just buffering...

That launch was awesome... I don't see a possum.
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Jim16

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Jim16

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Payload is on it's way! ( check out the cars nav. screen)



(Edited)
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Jim16

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Live view of STARMAN in the Van Allen belt for 5 hours.  Why not?

https://youtu.be/aBr2kKAHN6M
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Brad, Viasat Employee

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Official Response
Hi Elaine

There could be a variety of things at play on speed. First it could be the plan you're on and how much data has been used (after a certain amount speeds can slow), secondly the time of day can be a big factor as peak hours (typically 5pm-12am) will see speeds drop across the board as more people are online some beams are going to have a bigger "traffic jam". We are working on managing everything but the long term relief will come once ViaSat-2 enters the game we'll see a more long term fix. The best thing I could recommend is call us at as it occurs at 855-463-9333. 

---------------------------------------------------
Secondly,.....not to take away from the original topic or to end a few replies having a little fun in this thread but before everyone gets too worked up into a frenzy, I'd once again state our only official response regarding Viasat-2 plans that went through a lot of filters (ultra smooth!! but also means all we can tell you officially):

We really love the enthusiasm, and we’re equally excited to bring ViaSat-2 services to the market.We expect the ViaSat-2 satellite to enter commercial service in February 2018, where it will enable the delivery of advanced residential, enterprise, government and in-flight internet services.

 All official announcements on ViaSat-2 service plans and availability will be shared directly on this forum by a Viasat employee. Once made public, we encourage you to check out our service offerings, which vary by location, by going to: account.viasat.com.
(Edited)
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Jim16

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Official response somehow just isn't as fun....