What is an expected value for for an RG1100 Afterburner Wireless Home Gateway?

  • 1
  • Question
  • Updated 1 year ago
  • In Progress
So I am currently trying to debug my parent's very spotty internet and believe that the problem might be with the dish and/or its connection to the modem. Here is the readout of the modem page:

FL (RX) POWER: -0.7dBm
FL (RX) SNR: 10.0dB

I am not particularly knowledgeable about these setups but after a bit of research, I have begun to think that the RX Power value is currently too high. Is this accurate and should we have a technician come out to fix it?
Photo of Alex Clarke

Alex Clarke

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of VeteranSatUser


  • 5133 Posts
  • 3179 Reply Likes
Define what you mean by "very spotty internet".
Photo of Diana

Diana, Viasat Employee

  • 2445 Posts
  • 481 Reply Likes
Hi Alex,  Please call Customer Care at 855.63.9333.  Allow us to troubleshoot with you to determine if we need to schedule a service call.  
Photo of AZgl1800


  • 46 Posts
  • 22 Reply Likes
If you will get this little network tool, it will go a long ways to help you, and the forum, and the ViaSat folks to know what is happening... I have it running 24/7/365  https://netuptimemonitor.com/

Photo of Jim16


  • 2456 Posts
  • 2187 Reply Likes
Related image
Photo of VeteranSatUser


  • 5133 Posts
  • 3179 Reply Likes
This holiday season is like one big weekend on this forum!