what if i disconnect early

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Gene Vanderburg

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Posted 5 days ago

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Lizzie, Viasat Official Rep

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Hi Gene,

For more information on disconnecting early, please refer to this help article: https://help.viasat.com/internet/articles/Denver_FAQ/Fees-and-instructions-for-returning-equipment-f...

It should have a lot of the information you need, including info about early termination fees and returning equipment. If you have any other questions, please let me know, or email viasatlistens@viasat.com. Please keep in mind that if you do want to disconnect,  you will have to make a call into Customer Care, as this is something we can't do over email.

Thanks!
(Edited)
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Brian Coverstone

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Think about this question: what if your satellite equipment fails before your two year period is up?  You could end up spending hundreds of dollars for replacement equipment that you are leasing.
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Nathan Hart

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Ive never quite understood how we are responsible for equipment that we don’t own failing. Especially if it’s in the first year. Isn’t there some kind of warranty?
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John Postizzi

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I paid 100% of the equipment cost when I first got the equipment. So logically I own the equipment. Right? Viasat thinks not.
Viasat bills me once a year for personal property tax on this equipment. If I am paying the property tax, then I must own it. Right? Viasat thinks not. Owners are responsible for property tax, not lessees. 
If something goes wrong with the equipment that Viasat claims to own, then I have to pay to fix it. They have manipulated false conclusions to their benefit and the lemmings keep quiet.
It is like leasing a car from Hertz and the transmission falls out. Then Hertz says you are responsible for repairs since it happened on your watch. Fortunately Hertz does not have the chutzpah that Viasat has.
(Edited)
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Brad, Viasat Employee

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The equipment won't work on any other services other than Viasat. All Viasat devices are leased. Unlike a cable or DSL modem that can freely be used between services, our equipment is encoded specifically for Viasat. Currently we do not have a 3rd party option or secondary market for our equipment. We do lease it but have some plans where you can prepay 24 months or lifetime but the equipment is still required to be sent back unless it gets outdated (like Wildblue modems)

We do offer easy care to take care of the cost if someone has to come out to service or replace the equipment.