What do the statistics mean?

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  • Question
  • Updated 8 months ago
  • Answered

What do these numbers mean and are they a problem?

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Jon N Cali

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Posted 8 months ago

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Jim16, Champion

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They look great.  Better than mine.

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Jon N Cali

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Thanks, Exede's been calling me to schedule a dish alignment, saying the connection is gonna drop out at some point due to their seeing bad numbers, but I don't relish taking a day off from work.
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Brad, Viasat Employee

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Did they tell specifics? Did they approach you? if the latter we sometimes have a team that checks that and proactively tries to fix the issue. 
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Jon N Cali

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They said the number was 5-6. About a month ago we had a wind storm which pushed some branches onto it, which I removed. But they are still calling to make an appointment.
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Steve Frederick, Champion

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Jon, as Jim said, the numbers look very good. They may have checked your modem during some bad weather, but you do not have a problem with what I am seeing. You didn't say if the person who called is working directly for ViaSat/Exede, or if it was a local dealer just trying to drum up business.

If you end your account number and phone number to Exedelistens@viasat.com, one of the moderators can check your modem stats out from their end. Include in the email what you said in your original post just for reference.
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9.6???? Seriously???  Wow...
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Old Labs

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I'm becoming more and more convinced that those statistics are meaningless, except for installers and care agents in determining whether a service call may be warranted. Here are mine from just a few moments ago:

Absolutely terrible at face value (and I know the reason why but am just holding off on a service call and a service call probably won't help unless the installer also brings along a chain saw and I can probably replace the cable on my own), but I'm cruising right along smoothly despite those terrible numbers and not suffering any "stolen data" which might be attributed to error re-transmission. Even if I were experiencing "stolen data" and I'm not, it would be my fault for not getting a service call. 

Here's the speed test taken right after that screen capture:

In my case it ain't broke so I'm not fixing it.

My lower SNR does result in a quicker total loss of signal during weather events, but other than that no significant difficulties - signal strength and signal quality aren't the same thing (although indirectly related).
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Jon N Cali

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Interesting, I did a testmy.net and got 17.8Mbps download, 2.9Mbps upload, which seems pretty good to me.
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Bev, Champion

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Mine are okay, not great but, getting new modem and cable Wednesday, due to modem having issues that indicate it is nearing failure and, attenuation being bad on the old cable I have - it's from 2004. Still works most of the time but, it's getting problematic so, have to get it fixed before I don't have internet at all.

My speeds are excellent, above 20Mbps. I hope that holds after the service call Wednesday.