what are my options when my contract is over?

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Our two year contract is up in October. If I renew are there any new services that I would get for resubcribing? IF I don't want to renew, what happens?
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Deb

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Posted 1 year ago

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Bev, Champion

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Deb, you can continue your service and, change plans if you want, just like now without having to sign another contract. That may change when Viasat 2 comes online early next year since it will require new equipment in your home for that, they haven't said, but you might have to do a new contract to get on Viasat 2, if you want to do that when the time comes.
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Roy Munson

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This is the first I've heard (new equipment)? What's all the talk about improved speeds? Stop thinking about stuffing your pockets and improve the service to current subscribers. From what I've read on this site exede is not meeting contract promises concerning internet speeds. To get what's promised we have to sign a (new contract)? 
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VeteranSatUser, Champion

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Sorry Roy. If you read your contract, it is being met. And if you want service to improve (faster speeds, more data) new technology has to be implemented because the current system is pretty much maxed out.


But with your way of thinking, let's just keep working at improving that old 10 year car vs. bringing out a new model that is more efficient with better technology.
(Edited)
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Diana, Viasat Employee

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Hi Deb, Bev is correct.  In October with your contract is up, you will on a month to month basis.  If you are eligible for the new satellite plans, it will require new equipment which may mean a new contract.  The contracts are associated with the equipment.  We are waiting for additional information on this. Stay tuned!
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Roy Munson

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I am not unhappy with Exede! I am retired and run a very tight budget. I can only afford the tier I"m on. Do you run a plan for seniors? If so may I partake of it? Over all my contract is being met, Your speeds DO fluctuate. That is frustrating. What you say?
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VeteranSatUser, Champion

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Once the new satellite is in service, even if you remain on your current plan speeds should improve because others (like myself) will run to get off Viasat-1, freeing up capacity for others like yourself.

 That isn't a knock on the Exede service I have today, but I have struggled on one of the most congested beams on Viasat-1 with no Freedom plan option.  I want my Freedom! :) 

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johnny c

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Deb i have been out of my contract for about 6 months.  I recently switched from 25 Classic plan to the  150 G plan.  I didn't incur any additional contract requirement, i am still out of contract.  So changing plans does not give you an additional contract period.

When the new sat comes on line, i won't be the first to switch, I will stay with what i have and evaluate, my needs and the service being provided at that time.  If i stay with my plan/equipment then i will still have no contract/commitment time.  I did add the service protection and that didn't require an additional contract either.

I hope that when the 2nd sat comes on line we will get a little faster and much more data, eve with 150 G, which i may never use in a month, i hate having to keep up with how much is left and i am conditioned to always watching my remaining data, that sucks, but it is a pretty reasonable amount to deal with.

I think the 2nd sat should give Exede the definite upper hand over other sat companies and if so, then if they do the right thing, they won't try and gouge their current or future customers with exorbitant contract fees for equipment.

We/'ll see if they can charge a reasonable fee, pay their expenses, and still do what is right for their customer base.  If not i will still be a 150G man.  Don't forget their are cellular advances on the horizon as well so depending where you are there may still be alternatives.

In the meantime, for sat users, this is about as good as there is.