What are CTPS Tickets?

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  • Updated 3 years ago
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A representative of yours said she had closed my accout, and gave me a CTPS Ticket number, and said it was documentation of what we discussed...how do i access that information?
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R. Stewart

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Posted 3 years ago

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Brad, Viasat Employee

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Those are our internal tickets for things like refund requests, technical issues, ect. So that ticket number she gave you will be if you need to call to follow up to quickly find your case and notes. 
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R. Stewart

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OK.. I have it...is there a certain person or number I need to call??
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Brad, Viasat Employee

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Nope just if you need to follow up on it you can just call in and refer to it