Went to pay Nov bill,but balance shows $0.00-Please explain

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Went to pay Nov bill, but balance showed $0.00 - Please explain.
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SharonAllison

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Posted 3 years ago

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Steve Frederick, Champion

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It is most likely because Exede uses AutoPay and deducts your bill amount on the day of your new cycle. Therefore, you would have a zero balance, but the credit, debit card or bank account that you provided when you signed up for your Exede service would have had the amount of your monthly bill deducted. You should see the payment date and amount if you look at https://my.exede.net/dashboard
(Edited)
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HMC1940

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That's how it works for me. Then my credit card lets me know.
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Diana, Viasat Employee

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HI Sharon, your balance will be 0 until your bill is generated or you may have a credit on your account. We have several bill cycle dates. Please send your account information to exedelistens@viasat.com and I will be happy to review your bill. Thanks so much.
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SharonAllison

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I did not sign up for you to withdraw from my account, but noticed you took $70.78 on 11/08/15.  Not happy about that. I prefer to pay bill personally as I am a senior recently widowed with fixed income and do not want to be charged overdrawn fees if I should not have enough funds to cover  your withdrawal.
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Steve Frederick, Champion

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Auto bill pay is required for accounts with ViaSat/Wildblue/Exede.