switched to 25 Mbps and 25 Gigs data 1 Dec 2017, was good for a while but now I regularly get slower speeds than when I had 12Mbps. Now I see they don't even offer 25Mbps in my area but they keep charging me for it. rarely do I get even close to 12Mbps. Tech says they are testing a new satellite solution and it would be about a month, that was well over a month ago, getting worse. Hughes.net neighbors are getting better than 25Mbs sometimes. One more month and if they don't fix it I am checking with Hughes.net but switching is a pain.
Posted 1 month ago
Bev, Champion
Technically, Viasat is providing you the service you are paying for ... "up to" 25Mbps.
I regret so badly getting Viasat. I have only had it for around 5 months (seems like 5 years). It is without a doubt the worst consumer decision I have ever made.
The service is so bad that I do not even bother using it (or tying to). I just disconnected the modem and stored it in the box it came in. I use my cell phone connection for internet access now. I would have been better off paying for a hotspot each month.
What kills me is that there is no way of opting out of the "contract" without incurring excessive fees.
Now, any chance I get, I tell people to avoid doing business with Viasat because it will most likely be one that you regret.
I regret so badly getting Viasat. I have only had it for around 5 months (seems like 5 years). It is without a doubt the worst consumer decision I have ever made.
The service is so bad that I do not even bother using it (or tying to). I just disconnected the modem and stored it in the box it came in. I use my cell phone connection for internet access now. I would have been better off paying for a hotspot each month.
What kills me is that there is no way of opting out of the "contract" without incurring excessive fees.
Now, any chance I get, I tell people to avoid doing business with Viasat because it will most likely be one that you regret.
Wouldn't it be more cost effective to simply cancel, pay the $15 penalty for the remaining 19 months rather than keep the modem in a box for the remaining 19 months while paying your monthly plan price and the modem lease??? Either way it appears you're not going to use it so I'd opt for the cheaper route of canceling - cut your loss.
(Edited)
Isn't it more like $50 x the number of months left on your contract?
VeteranSatUser, Champion
No. $15/month for each remaining month. Old Labs is correct. Pay the early cancellation fee and move on. It will save you $$$$$.
No, it's $15 per month remaining on the two year commitment and you need to return the modem and TRIA. See:
https://help.viasat.com/articles/General/How-to-cancel-your-Exede-service
and
https://help.viasat.com/articles/Denver_FAQ/Fees-and-instructions-for-returning-equipment-for-discon...
https://help.viasat.com/articles/General/How-to-cancel-your-Exede-service
and
https://help.viasat.com/articles/Denver_FAQ/Fees-and-instructions-for-returning-equipment-for-discon...
VeteranSatUser, Champion
Maybe he was using new math?
The early cancellation fee is basically there to "recoup" the "free" installation.
Nothing is free people!
The early cancellation fee is basically there to "recoup" the "free" installation.
Nothing is free people!
I'm on the Silver 25, 150 plan, and i normally get 1.5, prime time, to 28, 29 other times.
Now even when i get 29 + i still only stream 3.6, and just checking it now i'm at 4 mbps, and still streaming at 3.2. So everything still works ok at less than the 25 mbps.
Too bad V2 is screwed up because it hasn't relieved any V1 demand, and i think what your seeing now is what you are going to continue get. The V2 plans are just too small to make people jump.
V2 folks, enjoy your non congestion because i think it will last awhile.
Now even when i get 29 + i still only stream 3.6, and just checking it now i'm at 4 mbps, and still streaming at 3.2. So everything still works ok at less than the 25 mbps.
Too bad V2 is screwed up because it hasn't relieved any V1 demand, and i think what your seeing now is what you are going to continue get. The V2 plans are just too small to make people jump.
V2 folks, enjoy your non congestion because i think it will last awhile.
Bev, Champion
Yep, just hope they force new customers on to V2 in my area. My beam on V1 is good, 25-45 Mbps off peak and 12-17 Mbps peak hours, 5-7 Mbps peak during moderate to heave storms here or at the gateway.
I'm a happy customer with that. Unlimited Silver 25 Mbps plan but, I often see higher speeds off peak.
Only minor issue is that Wifi on the SB2+ modem is a bit slower than wired to it (about a 10% speed loss on average - Except my gaming rig which actually gets the same or faster speeds on the wifi as it does wired. I know strange, but might be a distance or hardware in the other devices thing. Gaming rig and modem share a desk.
I'm a happy customer with that. Unlimited Silver 25 Mbps plan but, I often see higher speeds off peak.
Only minor issue is that Wifi on the SB2+ modem is a bit slower than wired to it (about a 10% speed loss on average - Except my gaming rig which actually gets the same or faster speeds on the wifi as it does wired. I know strange, but might be a distance or hardware in the other devices thing. Gaming rig and modem share a desk.
