Here are some tips regarding data usage -
Streaming and downloading video consumes more data than almost any other online activity. Pass that fact along to other users on your home network, then go one step further and install a Flash blocker on your browser to prevent the video from loading automatically.
This is why I can't stand seeing dealers advertise on Facebook. They tell all sorts of lies and even bribe people with $20 Wal-Mart gift cards to sign up.
Viasat is an amazing company with amazing technology however it isn't the same as land based DSL or cable internet. If you understand how the plans work, and have a little technical know how you can really do some amazing stuff. I used 280 GB last month and only 10.5 gb of that was from my 12 gb priority data. Unfortunately, most customers aren't technical enough to adjust their usage like I do.
I miss the good old days when you had to be a nerd to even know how to use a computer. Long gone are the good old days of DOS based Prodigy, bulletin board systems and dial-up modems.
My dad is showing the early signs of going senile (no disrespect, he is 78 and has all sorts of health problems) and even he uses technology, and is far from being a nerd. He just got one of those super computers that fits in his pocket, and amazingly it's so simple even he can use it. He checks email, plays on YouTube and he is happy.
Back in the day you had to know DOS or basic just to load a program.
Consumers like my dad (I'm not saying that is the original posters situation) really have no way of understanding all this stuff when it comes to data usage. They just want to turn it on and see it work.
Fortunately Viasat 2 is slowly rolling out. Hopefully we will see more unlimited plans and less congestion as it goes live.
The have no data caps, speeds that are off the chart, they look at Amazon Prime, Netflex, Apple TV, etc, naturally using the internet for all of their social, business needs and as their source for viewing TV, movies etc.
Next time you talk to one of your friends that has cable or FIOS, ask them how much data they used last month. Or ask them what is their resolution on Net flicks, 320, 480, 720. They'll probably look at you like you have two heads, they have no idea and could care less. What they do know it is HD, on demand, and operates without any delay (buffering) etc.
So new Sat subscribers are entering a new world, VPN's, flash blockers, Free Zones, slow speeds, Gigabytes, Mbps, weather related outages etc.
Few new subscribers really understand the world of SAT internet etc.
Yes buyer beware, do your homework etc, are all catch phrases that apply, but with a good, honest broker, sales person their expectations can be adjusted and they should understand the limitations of SAT prior to signing on the dotted line.
But i don't think that the reality and limitations are discussed in enough detail. The broker wants to sell the service and while i think it would show integrity, good stewardship towards others to discuss these limitations, I'm afraid these things are not discussed or explained very well and a somewhat naive new customer, with no other real choice, becomes disenchanted, frustrated and upset.
The broker/installer/seller should take the time to really explain sat ISP service before the customer signs up, because it is the right thing to do and remember the potential customer really has no alternative anyway.
We all see the signs around, Super Fast Sat Internet service call .............., not really super fast, but at least we have a basic service.
Upfront honesty, should help adjust a new customer's expectations and somewhat prepare them for Sat ISP..
Will they be satisfied, probably not. :(
No I was trying to get service for my little girl and the installer and the tech on the phone straight up lied telling me Oh well you just need it to stream Netflix well you will probably save on Gb per month if only using for that bunch of lies. So maybe I didn't understand what 12GB meant I asked questions when ordering and was lied to. I didn't just get on there and say hey I might save $10 going with them no Im not a wifi junky I don't play on computers I don't game I do what I need to at work and home life is free of all that junk but my 4 year old enjoys Netflix and living in a rural area I had 2 option these people and one other it was a toss up but if they hadn't lied by telling me that since I was only going to stream Netflix that I would have plenty of GB I never would have went thru it. Not sure Stephen if you are in a rural area but if you ever do maybe you will understand better. When in the country you dont have all the choices the rest have!